Operations & Logistics Manager - 12 month FTC

This is an exceptional opportunity to join a luxury consumer brand in a pivotal operational leadership role. As Operations & Logistics Manager, you will take ownership of inventory, fulfilment, warehousing, third-party logistics partnerships, and order management across multiple sales channels.

Operating at the intersection of supply chain, ecommerce, retail operations, and customer experience, you'll play a critical role in ensuring products move efficiently through the business while maintaining exceptional service levels and commercial performance.

This is a 12 months FTC covering a maternity leave. This person must be able to start within a month.

Key Responsibilities

Operations & Supply Chain Leadership

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• Own inventory, fulfilment, and logistics operations across multiple sales channels, ensuring strong product availability and operational efficiency.
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• Lead relationships with external logistics and fulfilment partners, driving service excellence, cost optimisation, and continuous improvement.
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• Oversee stock management, forecasting alignment, replenishment planning, and inventory accuracy across the business.
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• Ensure seamless order fulfilment and customer delivery performance across retail, ecommerce, and wholesale channels.
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Performance & Continuous Improvement

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• Develop and monitor operational KPIs, using data and insight to drive efficiency, scalability, and customer satisfaction.
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• Identify opportunities to optimise processes, reduce costs, and improve service levels across the supply chain.
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• Manage transportation, warehousing, and returns operations, ensuring compliance and operational excellence.
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Leadership & Stakeholder Management

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• Lead and develop a small operations team while fostering a culture of accountability and continuous improvement.
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• Partner closely with commercial, finance, planning, retail, and customer service teams to support business growth and operational performance.
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• Provide operational insights and recommendations to senior leadership, supporting strategic decision-making and long-term planning.
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Required Experience and Skills

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• Minimum 5 years' experience in operations, inventory management, warehousing, fulfilment, logistics, or supply chain leadership roles.
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• Strong understanding of multi-channel operations across ecommerce, retail, and wholesale environments.
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• Proven experience managing third-party logistics providers and external operational partners.
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• Strong analytical and problem-solving capabilities with the ability to interpret data and drive informed decision-making.
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• Experience managing inventory planning, stock control, and operational reporting.
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• Excellent stakeholder management skills with the ability to influence across multiple functions and levels.
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• Strong commercial awareness and understanding of operational cost drivers.
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