Customer Information & Complaints Assistant

Customer Information & Complaints Assistant | Healthcare | Bradford | 3 Months Interim | £16 - £17ph

Castlefield Recruitment is delighted to be supporting a leading NHS organisation to recruit a Customer Information & Complaints Assistant. This is an excellent opportunity for an organised and customer-focused administrator to join a busy team delivering high-quality support to members of the public and key stakeholders on a 3 month, interim basis.

Role Profile

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• Act as the first point of contact for customer enquiries via phone, email and post
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• Provide professional, empathetic customer service and signpost enquiries appropriately
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• Maintain accurate records and correspondence
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• Support meetings, minute-taking and general administration
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• Liaise with internal teams and external stakeholders
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• Ensure confidentiality and compliance with GDPR and information governance
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Person Specification

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• Previous customer service and administrative experience
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• Excellent communication and organisational skills
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• Strong attention to detail and IT skills (Microsoft Office)
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• Ability to manage competing priorities and work both independently and as part of a team
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• Experience handling confidential information
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• NHS or public sector experience would be advantageous
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If this role is of interest, please send a copy of your most recent CV to [email protected]

Work Location: Hybrid remote in Bradford (West Yorkshire, Yorkshire and Humber Region)