People Advisor - 12 Month Fixed Term Contract

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

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Our values

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Here at Townhouse, we live by our three core values;

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-Details matter

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-Passionate in everything we do

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-Nice people

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Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.

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ABOUT THE ROLE

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We’re looking for a proactive, curious and detail-driven People Advisor to join our growing People team at Townhouse on a 12-month Fixed Term Contract. This is a hands-on role where you’ll support our People operations across both Support Centre and salons, helping ensure our systems, processes and employee experience continue to evolve as we scale globally.

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Reporting into the Head of People, this role offers real development opportunity. You’ll build your advisory capability, strengthen your commercial understanding and take ownership across a broad range of People activities.

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KEY RESPONSIBILITIES

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• Act as a trusted first point of contact for managers and employees, providing practical guidance across People policies, processes and employee relations matters.
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• Support and deliver core People activities including performance reviews, 360 feedback, engagement surveys, absence management and employee lifecycle processes.
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• Own and maintain People data and reporting through Employment Hero, using insights to identify trends and support decision making.
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• Partner with salon and Support Centre leaders to build people capability and drive consistency across the business.
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• Identify and implement improvements to People systems, processes and projects to enhance efficiency and employee experience.
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• Support wider People initiatives and contribute to reporting and projects that enable business growth, including franchise support and leadership reporting.
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ABOUT YOU

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• Previous experience within a HR or People role, ideally in a fast-paced, customer-facing or multi-site environment.
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• Confident supporting managers with day-to-day people matters and comfortable navigating ambiguity.
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• Strong attention to detail with experience working with People systems and HR data.
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• Organised and able to manage competing priorities while maintaining a high standard of delivery.
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• Curious, proactive and eager to continuously improve ways of working.
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• Collaborative, approachable and excited by the opportunity to grow your career within the People function.
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• CIPD Level 3 qualified (or working towards) is beneficial but not essential.
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LOCATION

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This is a full-time, 12-month Fixed Term Contract role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

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EMPLOYEE BENEFITS

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Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.

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Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.

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Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.

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Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!

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Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.

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Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.

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Shopping discounts – Save money with a wide range of discounts on top brands.

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Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

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EQUAL OPPORTUNITIES

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We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.