Property Manager

Role Purpose

The Property Manager is responsible for all end‑of‑tenancy and pre‑tenancy operational activity, ensuring properties are prepared to a high standard for new tenants and that vacating tenancies are handled efficiently.

This is a field‑based, hands‑on role, focused on property condition, maintenance coordination, and ensuring a smooth transition between outgoing and incoming tenants. Property Managers play a crucial part in protecting landlord assets and ensuring properties are ready to re‑let quickly and compliantly.

Key Responsibilities

1. End‑of‑Tenancy Management

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• Conduct end‑of‑tenancy checkouts, visiting properties to assess condition and identify required remedial works.
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• Take end‑of‑tenancy meter readings and ensure accurate reporting.
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• Arrange and oversee end‑of‑tenancy maintenance, cleaning, and repairs, ensuring landlords are kept informed.
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• Process deposit returns, negotiate deductions, and ensure deposits for new tenancies are registered correctly (with support from Admin where required).
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2. Pre‑Tenancy Preparation

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• Progress New Applications to Move In
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• Chase Referencing
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• Ensure all Move in Compliance Documentation are ready
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• Complete inventories and ensure they accurately reflect the property’s condition.
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• Carry out pre‑tenancy meter readings.
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• Arrange pre‑tenancy maintenance, cleaning, and any required works to ensure the property is ready for new tenants.
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• Ensure all pre‑tenancy tasks are completed in line with agreed timelines to support smooth move‑ins.
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3. Property Visits & On‑Site Responsibilities

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• Visit vacant properties that are struggling to let, identifying condition issues or improvements needed.
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• Physically attend properties to understand maintenance requirements and ensure standards are met.
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• Support the operational flow between tenancies by being the “eyes on the ground” for the wider PM team.
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4. Operational & Administrative Tasks

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• Raise relevant landlord invoices relating to end‑of‑tenancy or pre‑tenancy works (moving to SPM oversight).
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• Assist the Senior Property Manager with any required tasks linked to tenancy transitions.
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• Ensure accurate documentation, reporting, and communication with landlords, tenants, and internal teams.
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Skills & Experience Required

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• Strong understanding of property condition, maintenance requirements, and tenancy transitions.
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• Confident in conducting checkouts, inventories, and property assessments.
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• Excellent organisational skills with the ability to manage multiple properties and deadlines.
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• Good communication skills, especially when explaining works, deductions, or property condition to landlords and tenants.
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• Ability to work independently, often on the road, with strong time‑management skills.
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• A full driving licence and access to a vehicle (essential due to the mobile nature of the role).
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Personal Attributes

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• Practical, hands‑on, and detail‑focused.
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• Confident assessing property condition and identifying required works.
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• Calm and professional when dealing with tenants at the end of their tenancy.
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• Proactive, reliable, and able to work autonomously.
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• Strong problem‑solver with a focus on getting properties re‑let quickly and to a high standard.
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Success Measures

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• Accurate and timely completion of checkouts, inventories, and tenancy transition tasks.
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• Properties prepared to a high standard and ready for new tenants on schedule.
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• Efficient turnaround of end‑of‑tenancy works, reducing void periods.
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• Clear communication with Senior PMs, landlords, and lettings teams.
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• Smooth handovers between tenancies with minimal delays or issues.
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Work Location: In person