Operations Director - Serviced Office / Members Club

Please only apply if you have many years of experience in management, working specifically in the serviced office industry.

An exciting Operations Director position has become available in the West End. We restore beautiful Victorian & Georgian Mansions and convert them into stunning members’ clubs for startups & entrepreneurs.

As Operations Director, you will oversee all operational departments — working closely with the owner, COO and MD, you’ll drive performance, maintain impeccable standards, and champion a culture of service, innovation, and continuous improvement.

Key Responsibilities

• Lead, motivate, and develop department heads to deliver operational excellence.

• Ensure a consistent, world-class experience for members and guests.

• Oversee budgets, financial targets, and operational efficiencies.

• Uphold compliance, health & safety, and service standards across the Club.

• Collaborate with Membership, Events, and Marketing teams to enhance engagement and profitability.

• Drive sustainability and innovation initiatives in club operations.

About You

You’re a confident, strategic operator with hands-on experience. You thrive on delivering excellence, building teams, and maintaining the highest standards.

You will bring:

• Proven leadership experience within the serviced/ flexible office industry

• Exceptional organisational, financial, and communication skills.

• A natural ability to inspire and manage diverse teams.

• A member-first mindset, with relentless attention to detail.

• The flexibility and professionalism required in a premium, fast-paced environment.