Homecare Care Coordinator

Homecare Care Coordinator - Tower Hamlets

£30k depending on experience

Looking for your next Care Coordinator role? Join a well-established homecare provider in Tower Hamlets where you'll play a key role in delivering outstanding care while developing your career in a supportive and growing team.

Please note we are unable to offer sponsorship for this role.

Office Based: 8:30am – 5:00pm, Monday to Friday, plus on call as per the rota every 6 or 7 weeks.

Benefits

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• Salary up to £30,000
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• £325 per on-call week
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• Monday-Friday working
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• 45p per mile mileage
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• Paid DBS
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• Annual salary review
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• Career progression
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• Employee recognition scheme
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• Pension
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• 28 days holiday
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Main responsibilities as Homecare Care Coordinator:

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• Proactively managing new care package referrals
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• The allocation of Homecare care workers rota’s and workloads on the electronic management system
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• Matching care workers to service users based on care need, skills, experience, and personalities.
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• To maintain effective links and communication with local authority teams, care workers, service users, relatives and other relevant stakeholders.
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• Following up on any concerns raised by care workers and liaising/referring to appropriate professionals, including GP’s, OT's and DN's
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• Ensuring care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
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• Maintaining efficient administrative systems and records.
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• To implement and monitor all care packages and care plans as detailed within individual service agreements
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• To record and report any complaints whilst ensuring that all quality standards, complaints and comments are dealt with promptly.
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• To deal with emergencies arising from the service
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• To manage the homecare service and staff in accordance with the organisations aims and objectives, policies and procedures.
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• To assist in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
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• To monitor and record absence for allocated staff.
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• To carry out regular supervision and monitoring of Homecare care workers in line with the service’s registration requirements.
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• To provide an emergency ‘On Call’ service as per rota
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• To undertake quality assurance processes, including telephone monitoring calls and care record audits
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About you:

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• Previous experience working as a Care Coordinator is a desirable requirement or considerable experience within Home Care.
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• Understanding of CQC regulations and requirements.
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• Excellent IT skills and competency in Microsoft Office packages as well as data bases or people rostering systems.
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• Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data.
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• Ability to work under pressure with changing demands that require you to be responsive and flexible.
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• Excellent people skills with the ability to provide an exceptional level of service.
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• Experience of prioritising tasks and meeting deadlines without compromising accuracy
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If you're an experienced Care Coordinator ready to join a supportive team where you can make a real difference every day, we'd love to hear from you. Apply today and take the next step in your career.