Field Support Engineer

We are recruiting for Field Support Engineers join a market leader based in Milton Keynes, who are seeking staff to join their core installation team. Please note, this role does require candidates to hold a full UK driving licence, be able to work weekends, and commit to overnight stays. Company vehicle & fuel card provided, along with tools.

Overview:

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• Traveling daily to customer sites across Midlands & South East, to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*.
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Duties:

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• Installation: Install, refurbish, & maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre).
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• Site Services: Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
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• Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
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• Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
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• Site Work: Conduct surveys, audits, and research to support installations and project delivery.
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• Team Support: Assist colleagues both in the field and at HQ, maintaining high-quality standards.
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• Compliance: Adhere to all health & safety policies and on-site procedures throughout each task.
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Requirements:

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• IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
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• Technical Skills: Confident using and setting up IT systems; computer literate with strong documentation accuracy.
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• Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
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• Communication: Works well with engineers and clients; clear and professional at all times.
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• Organisation: Strong multitasking and time management skills.
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• Travel Willingness: Holds a full UK license and willing to travel, including overnight stays.
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