Activities Coordinator

Senior Park Instructor

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• Location: Alton Water
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• Job Type: Full-time
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• Salary: Competitive
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Join our dynamic Parks & Conservation team at Alton Water, where we are dedicated to providing exceptional recreational experiences at our popular sites. As a Senior Park Instructor, you will play a crucial role in delivering high-quality, engaging activities and maintaining our commitment to excellent customer service.

Day-to-Day of the Role:

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• Instruct a variety of activities including watersports, bushcraft, and land-based activities.
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• Assist in event management and operations, ensuring a seamless customer experience.
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• Act as a key holder for activity centres, proficiently using all park-based IT systems.
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• Provide cover for other park assistant duties as needed, supporting our ethos of one team, one park, one experience.
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• Work flexible hours including weekends, shifts, early mornings, and late evenings to meet the needs of the park.
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Key Accountabilities:

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1. Supervision: Deputise for the Team Leader in their absence, ensuring all processes and standards are met.
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2. Customer Experience: Deliver exceptional service, providing advice, and ensuring customer satisfaction.
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3. Cash Handling: Manage transactions, ensure secure money handling and end-of-day procedures.
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4. Park Standards: Maintain high standards of housekeeping and support the upkeep of park accreditations.
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5. Safety and Compliance: Adhere to health and safety policies, conduct safety checks, and manage equipment securely.
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6. Specialism: Depending on your area of expertise, provide high-quality instruction in watersports or conservation and education activities.
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Required Skills & Qualifications:

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• Proven customer service experience.
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• Knowledge of bushcraft activities.
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• Experience working in an outdoor activity setting.
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• Familiarity with National Governing Bodies (NGB) and industry safety practices.
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• Effective communication skills and the ability to work as part of a team.
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• First Aid certification and a full driving licence are essential.
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Key Behaviours:

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• Promote a positive view of Anglian Water and its services.
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• Courteous and professional interaction with customers.
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• Energetic and positive response to customer needs.
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• Consider issues from the customer's perspective to enhance service quality.
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• Take ownership of customer issues, keeping them informed of progress.
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Benefits:

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• Competitive salary and job security as a permanent team member.
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• Diverse role with opportunities for personal and professional development.
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• Work in a beautiful outdoor setting with a variety of activities.
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• Be part of a supportive and dynamic team.
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How to Apply:

To apply, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure to highlight your qualifications and experience in customer service and outdoor activities.

Andrea Cureton Email -

Pre-employment checks including a DBS check will be conducted as part of the recruitment process.