Appeals Officer

Job description – Appeals Officer

An exciting opportunity has arisen for an experienced, Appeals Officer to join The Bank Park Group, which are an ever-expanding business and part of the Intelli-Park Group.

We now have an attractive and exciting opportunity for a motivated, ambitious and driven individual to provide administrative support, working closely with different departments within the organisation.

Location: Sheffield / Hybrid (full time in the office for the 6x month probation period, 3x days thereafter)

Contract: Full-Time, Permanent

Hours: Full-Time, 09:00am - 17:30pm

Reports to: Appeals Team Leader

Salary: £24,785

Role Overview:

We are seeking a Case Administrator to join our team. In this role, you will:

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• Handle appeals related to Parking Charge Notices (PCNs)
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• Manage incoming and outgoing emails regarding PCNs and other company matters
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• Respond to requests for information on issued PCNs
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• Address enquiries and complaints related to PCNs
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• Assist with other tasks connected to appeals and correspondence received
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Key Responsibilities:

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• Review and process PCN appeals promptly
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• Communicate with customers via Intelli-verse, email and post
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• Maintain accurate records of all correspondence
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• Work closely with the admin manager to resolve issues
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• Ensure compliance with relevant laws and regulations
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• Undertake reasonable additional duties as required
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• Communicate good relationship with debt collection regarding cancellations and ensure PCNs are pursued correctly.
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Qualifications:

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• Strong written and verbal communication skills
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• Excellent attention to detail
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• Ability to work independently and manage your workload
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• Proficient with basic computer applications
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• Administrative experience required
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• Comfortable working with multiple systems
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• Keen interest in technology
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• Understanding of parking regulations is beneficial but not required
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Working Hours:

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• Full-time position
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• Probationary period applies
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Benefits:

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• Join a supportive and friendly team
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• 28 days of annual leave including (8) bank holidays (must be taken within the holiday year and cannot be carried over)
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• Pension scheme participation
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• Reimbursement for work-related expenses, subject to prior approval and submission of receipts
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• Professional development opportunities
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Legal Requirements:

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• Applicants must have the legal right to work in the UK
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