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Posted 05 August, 2026

Head of Credit Control

Investigo
Hertford, ENG, GB Full Time

Job Description

An exceptional opportunity has arisen as Credit Control Manager within a highly successful household name business.This represents an opportunity to join a destination business with a reputation for fostering a great culture and employee retention.Whilst reporting to the Financial Controller and leading a small team you will take ownership for Credit Control, Risk and on going process development.Accountabilities and duties include:\n
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  • Lead, develop and motivate the Credit Control team with succession planning and continuous improvement.
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  • Set team objectives, monitor performance and ensure appropriate resource planning.
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  • Accountable for the effective management of accounts receivable and collections across a sales ledger exceeding £100m.
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  • Drive cash collection performance, reduce overdue debt and optimise working capital.
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  • Oversee the timely resolution of customer disputes, debit notes and escalations.
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  • Own the Company's credit policy and credit risk framework.
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  • Approve customer credit limits and payment terms within delegated authority.
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  • Monitor customer financial risk, credit insurance and bad debt exposure, escalating material risks where appropriate.
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  • Prepare and present regular reporting on collections, DSO, aged debt, bad debt and key performance indicators.
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  • Maintain a strong understanding of accounting principles, ensuring accurate balance sheet reconciliations, month-end reporting and robust financial controls across the Order-to-Cash process.
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  • Oversee the efficient operation and continuous improvement of the Order-to-Cash process, including credit control, customer invoicing, cash allocation and related activities where applicable.
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  • Lead system enhancements, process improvements and finance transformation initiatives impacting the function.
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  • Build strong relationships with Sales, Customer Services, Supply Chain and Finance to balance commercial growth with effective credit risk management.
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  • Develop effective relationships with key customers to support prompt payment and successful dispute resolution.
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The ideal candidate will have prior experience within a high transactional consumer led B2B consumer business and will excellent relationship building skills.On offer is Hybrid working, bonus and good core benefits.