IT Field Engineer

IT Field Engineer

Location: North London (with travel within M25/Cambridge)

Salary: £40,000 – £45,000 per annum

About the Role

We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions.

This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently.

Key Responsibilities

Technical Delivery:

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• Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites.
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• Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.
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• Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.
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• Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles.
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• Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.
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• Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.
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• Support client relocations, system upgrades, and change requests.
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Collaboration & Communication:

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• Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.
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• Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.
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Operational Excellence:

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• Maintain accurate documentation for every site visit, including job sheets and asset records.
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• Ensure adherence to technical standards, health and safety guidelines, and operational procedures.
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• Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.
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Experience & Knowledge:

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• Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus.
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• Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:
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• Active Directory, DNS, DHCP, Group Policy (including printer deployment)
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• Hyper-V and ESXi management
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• Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek)
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• Enterprise-grade server hardware (Dell, HPE, or similar)
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• Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO).
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• Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.
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Qualifications & Certifications

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• Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).
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• Full UK driving licence required.
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Personal Attributes

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• Professional, reliable, and confident working directly with clients.
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• Self-sufficient and organized, able to manage workloads independently and escalate when necessary.
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• Adaptable to different environments, customers, and technologies.
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• Excellent time management with a commitment to quality delivery.
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• Willingness to travel across London and the South East, with flexibility for project requirements.
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This Role May Not Be the Right Fit If…

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• Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work.
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• You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field.
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• You are not comfortable leading on-site projects and communicating directly with clients.
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