On-Site Service Desk Engineer

On-site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site

FryerMiles are delighted to be working with a leading Managed Service Provider to assist with their recruitment of a Service Desk Engineer to join their team in Orpington.

The successful candidate will have strong technical knowledge, excellent customer service skills, and a proactive approach to IT support. The successful candidate will be responsible for providing on-site technical support, resolving hardware and software issues, maintaining IT infrastructure, and ensuring a high standard of service delivery across customer sites.

Key Responsibilities include:

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• Provide on-site technical support to customers via in-person requests, phone, email, and ticketing systems
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• Diagnose and resolve hardware, software, and networking issues
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• Support users with IT equipment, providing guidance and training where required
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• Escalate more complex technical issues to senior engineers when appropriate
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• Coordinate external technical support where issues cannot be resolved remotely or in-house
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• Maintain and support client IT infrastructure, ensuring systems meet performance and compliance standards
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• Install and configure new hardware, software, and IT systems
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• Create and maintain technical documentation for new issues and resolutions
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• Produce reports and accurately log time and activities within ConnectWise
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• Provide occasional out-of-hours support when required
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Requirements:

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• Proven experience in a similar IT support or Managed Services role
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• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking principles
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• Experience troubleshooting hardware, software, and network-related issues
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• Experience using remote support tools and IT ticketing systems
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• Excellent communication and interpersonal skills with a customer-focused approach
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• Full UK driving licence and willingness to travel between client sites
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• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable but not essential.
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On-site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site