Customer Care Coordinator (Part-time of Full-Time)

Customer Care Coordinator (Full-Time or Part-Time)

Leith, Edinburgh | Tuesday – Thursday | 8:00am – 4:30pm

Our client is looking for an organised and customer-focused Customer Care Coordinator to join their team in Leith. This is a fantastic opportunity to join a well-established business within the construction sector, with the role available on either a temporary or permanent basis.

Working closely with customers, contractors and internal teams, you'll be responsible for coordinating maintenance requests, scheduling remedial works and ensuring a high standard of customer service throughout the aftercare process.

Key Responsibilities

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• Managing customer enquiries via phone and email.
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• Coordinating repairs and remedial works with contractors and site teams.
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• Scheduling appointments and monitoring progress to completion.
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• Keeping customers updated throughout the process.
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• Maintaining accurate records and updating internal systems.
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• Supporting the wider customer care team with general administration.
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About You

To be successful in this role, you'll have:

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• Previous experience within construction, housebuilding or engineering (essential).
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• Strong administration and customer service skills.
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• Excellent organisational skills with the ability to manage multiple priorities.
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• Confident communication skills and a proactive approach.
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• Good working knowledge of Microsoft Office.
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This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering an exceptional customer experience within a busy and supportive environment.

If you're looking for a new part-time opportunity in Leith, we'd love to hear from you.