Facilities Assistant

Facilities AssistantJob Description / Person SpecificationJob Title: Facilities AssistantReports to: Facilities ManagerResponsible for: Coordinating casual staff and volunteers when requiredSalary: £28,860 per annumHours: Full-time, 37.5 hours per week, Monday to Sunday. Regular evening and weekend work will be required to meet operational needs.Place of Work: Community Centre, Central LondonBenefits: Auto-enrolment pension, 26 days' annual leave plus bank holidays, and season ticket or bicycle loan. Purpose of the Role\n

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• Support the Facilities Manager in providing a safe, compliant, well-maintained and welcoming environment for everyone using the centre.
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• Carry out routine health and safety, fire safety, security and building compliance checks, maintaining accurate records and reporting concerns promptly.
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• Provide practical facilities and operational support to departments, services, activities and events.
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• Help maintain the cleanliness, presentation and day-to-day operation of the premises.
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• Assist with internal and external room bookings, including preparing and setting up rooms.
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• Help coordinate casual staff and volunteers when the Facilities Manager is absent.
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Key ResponsibilitiesHealth, Safety and Compliance\n

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• Complete scheduled health and safety, fire safety, security and building checks accurately and on time.
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• Identify hazards, defects and unsafe working practices, taking appropriate action and reporting concerns to the Facilities Manager.
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• Help implement actions arising from risk assessments, inspections, audits and contractor reports.
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• Assist with fire safety checks, evacuation procedures, emergency arrangements and record keeping.
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• Ensure communal areas, escape routes, equipment and facilities remain safe and accessible.
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• Follow and promote all relevant health and safety, fire safety, safeguarding, equality, diversity and inclusion policies.
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Facilities and Building Operations\n

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• Complete daily, weekly and monthly facilities duties, including cleaning, minor maintenance, room presentation and general building checks.
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• Identify maintenance, cleaning or repair issues and report anything that cannot be resolved internally.
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• Carry out minor repairs and basic maintenance within your skills and training.
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• Help oversee contractors, provide access and check that work has been completed satisfactorily.
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• Support the safe operation of heating, ventilation, lighting and other building systems, reporting faults when necessary.
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• Help maintain the security of the building, equipment and contents, including opening and closing duties.
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• Help maintain external areas and grounds, including basic gardening and keeping outdoor spaces safe and presentable.
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Support for Departments and Services\n

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• Provide practical facilities support for activities, projects, community programmes and events.
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• Work closely with colleagues to understand their operational requirements and resolve practical issues involving rooms, equipment or the building.
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• Support internal events with furniture, equipment, access arrangements, deliveries and room preparation.
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• Respond flexibly to urgent operational needs while ensuring essential health and safety and facilities duties remain the priority.
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Room Hire and Customer Support\n

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• Assist the Reception and Room Hire teams with preparing and resetting rooms for internal activities and external bookings.
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• Ensure rooms are clean, safe, appropriately arranged and ready for use.
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• Help room users with basic facilities-related questions and refer booking, payment or contractual matters to the appropriate team.
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• Provide reception cover when reasonably required, including during staff absence or lunch breaks.
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• Deliver a welcoming, helpful and professional service.
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General Responsibilities\n

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• Act as a point of contact for staff, visitors, tenants, contractors and service users regarding facilities-related matters.
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• Attend relevant meetings, briefings and training.
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• Use facilities systems, checklists and records effectively, suggesting practical improvements where appropriate.
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• Help coordinate casual staff and volunteers carrying out facilities duties when the Facilities Manager is absent.
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• Carry out other reasonable duties within the scope of the role.
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Essential Skills and Experience\n

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• An understanding of workplace and building-related health and safety.
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• An understanding of the importance of completing compliance checks and maintaining accurate records.
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• Some knowledge or experience of overseeing building maintenance contractors.
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• An understanding of minor repairs, maintenance, heating, ventilation and other building systems, with a willingness to learn.
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• Experience of providing excellent customer service.
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• Good written and verbal communication skills.
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• Experience of working collaboratively and providing practical support to different teams or services.
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• A practical, hands-on and flexible approach to cleaning, light maintenance and room preparation.
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• Good IT skills.
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• The ability to work independently and use initiative.
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• Good organisational skills and the ability to prioritise essential facilities duties alongside customer and room-hire requirements.
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• Flexibility regarding working days and hours when required.
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Desirable Skills and Experience\n

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• An understanding of planned preventative maintenance systems.
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• Knowledge of mechanical and electrical systems.
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• Training or experience in building or facilities management.
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• An understanding of IT systems and equipment.
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• A full UK or EU driving licence, ideally including permission to drive a minibus.
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