Client Life-Cycle Specialist

Overview:

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Exciting opportunity to join a progressive Wealth & Investment Manager as we continue to grow and develop our business.

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With increased client demand and ever more complex scenarios we need additional support within our Client Life-Cycle team that plays a critical role in delivering an outstanding client experience by managing and continually improving all aspects of client onboarding and ongoing data management.

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This role will accommodate a client-centric approach while ensuring tight regulatory compliance and strong collaboration with Front Office, Operations, Compliance and Technology.

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About the Company:

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W1M was formed in 2024 through the merger of London & Capital and Waverton, two established wealth managers with 40 years of history. Since then, the business has grown to over 400 employees and manages approximately £28+ billion in assets under management.

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We are a UK wealth management firm operating in a regulated environment, providing investment and wealth management services to private clients, families, charities and institutions.

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Our values underpin how we work together and with our clients, shaping a culture focused on high standards, collaboration, integrity and adaptability.

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We have a collaborative working environment where people are given the opportunity to contribute meaningfully to the development of the business.

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Key Accountabilities:

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Client Onboarding Oversight:

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• Manage the end-to-end onboarding process for new clients (Private Clients, Trusts, Companies, SIPPs, Charities), ensuring cases are progressed efficiently and in line with policy and regulation.
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Client Data Integrity:

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• Accurately capture and maintain client static data across core systems to meet operational, reporting, and regulatory requirements.
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Regulatory Compliance:

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• Undertake AML/KYC reviews and ensure processes comply with FATCA, CRS, MiFID II, and US QI (W-series) obligations. Escalate higher-risk or complex cases as appropriate.
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Workflow Management:

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• Process onboarding and client lifecycle requests via Nintex, ensuring consistent adoption of new tools and processes.
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Business Engagement:

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• Work closely with Compliance, Front Office, and Operations teams to resolve queries, provide feedback, and ensure a seamless client experience.
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Continuous Improvement:

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• Identify issues and suggest enhancements to processes, supporting the team’s drive for efficiency and digitisation.
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Skills and Experience Required:

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• Experience in a client onboarding, AML/KYC, or client data role within Wealth or Asset Management (or financial services).
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• Working knowledge of AML/KYC requirements and global tax/regulatory frameworks (FATCA, CRS, MiFID II).
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• Strong attention to detail, with excellent organisational and data management skills.
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• Effective communicator with both colleagues and stakeholders.
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• Positive, adaptable mindset and appetite for learning.
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• Ongoing commitment to CPD is expected and supported.
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Highly desirable but not essential:

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• Familiarity with digital onboarding tools and workflow platforms highly desirable.
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• Industry qualifications (e.g. IOC, IMC) desirable but not mandatory.
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About You:

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In addition to the core skills and experience required you will be able to demonstrate:

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Regulatory & Risk Awareness

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• Good understanding of AML/KYC obligations across different client types and jurisdictions.
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• Awareness of FATCA/CRS classification requirements and transaction reporting needs.
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• Ability to identify risks and escalate appropriately.
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Client-Centric Mindset

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• Committed to delivering a positive and professional onboarding journey for clients and advisers.
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• Demonstrates care in handling sensitive client information and interactions.
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Operational Discipline

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• Takes ownership of assigned cases, working methodically and accurately.
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• Ensures documentation and data capture are complete and auditable.
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Technology & Data Fluency

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• Comfortable using CRM and workflow systems (e.g. Salesforce, Nintex, Dynamic Planner).
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• Understands how accurate data supports wider operational and compliance processes.
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Communication & Teamwork

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• Builds collaborative working relationships across the business.
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• Communicates clearly with colleagues and stakeholders.
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Problem Solving & Initiative

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• Proactively resolves queries and contributes to smoother client onboarding.
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• Suggests improvements and supports change adoption.
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Why Join W1M?

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This is an opportunity to join a growing and evolving organisation at an exciting stage of its journey.

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The role offers:

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• The chance to join a friendly, successful team passionate about helping our business grow and achieve its goals
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• Opportunities for learning and career development
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• A fast-paced, collaborative environment offering autonomy and impact
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• Hybrid working environment with a minimum of 3 days / week in the office
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Equal Opportunity Statement

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W1M is an equal opportunities employer and welcomes applications from all suitably qualified candidates in accordance with the Equality Act 2010.

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