Chinese-Speaking Business Administrator

The job holder is expected to provide a comprehensive administration service to Hikvision UK to ensure products as represented by customer orders and sales are delivered in a timely fashion to meet requirements; and to oversee the movement of products throughout the operation, maintaining excellent stock integrity; to support the manager with any other aspects of running the business, as requested.

Job Description

Responsibilities

Sales Orders Management

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• Maintain customer Price Lists and product prices.
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• Liaise with Purchase and Logistics to ensure product availability, to meet demand.
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• Manage change implementation effectively to minimize the risk of obsolescence.
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• Process customer Sales Orders and prepare shipment/export documentation.
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• Deal quickly with any problems that may delay sales, and liaise with relevant departments.
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• Participate in the management of the CRM process.
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Logistics Management

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• Processing accurate Import and Export documentation to ensure the smooth flow of products in / out of the UK.
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• Liaise with Logistics providers and shipping departments to ensure accurate, timely shipments from suppliers and to customers.
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Others

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• Support Operations Director r in any other tasks to achieve smooth operation of the business.
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• Liaise and attend meetings with other company employees, as necessary to perform duties and aid business and organisational development.
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• Attend training to develop relevant knowledge and skills.
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• Participate in the monthly review and other meetings where requested to provide input.
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Required Skills:

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• Professional knowledge of SAP or ERP software
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• Strong Excel skills.
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• Excellent verbal and written communication skills in English and Mandarin
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• Working knowledge of Customer Service and logistics management.
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• Good analytical skills.
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• Able to multitask and prioritise workload.
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• Ability to communicate effectively at all levels of the business.
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• Have customer service and continuous improvement mindset
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• Excellent attention to detail.
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• Flexible/adaptable – able to cope with change.
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• Capable of working under pressure.
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• Self-motivated with a strong record of results.
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