Home Ownership Team Leader

Southgate, London (Hybrid Working)

£24.31 per hour PAYE

Full Time, hybrid

6-Month Temporary Assignment

We're currently recruiting for an experienced Home Ownership Team Leader to join a leading housing organisation based in Southgate, London.

This is an excellent opportunity for a housing professional with strong leadership experience and a solid understanding of home ownership, service charges, leasehold management and customer service delivery.

About the Role

Reporting to the Home Ownership Manager, you will lead a team of Home Ownership and Service Charge Specialists, ensuring the delivery of a high-quality service to leaseholders and shared owners.

You will provide day-to-day operational leadership, oversee performance, manage complex home ownership matters and support the delivery of statutory and non-statutory processes.

Key Responsibilities

\n
• Lead, coach and develop a team of Home Ownership/Service Charge Specialists
\n
• Monitor performance and ensure service standards and KPIs are achieved
\n
• Manage escalated leasehold and home ownership enquiries
\n
• Support the resolution of complaints and service failures
\n
• Provide specialist advice on leasehold, service charge and home ownership matters
\n
• Interpret leases and legal documentation
\n
• Support preparation of documentation for First Tier Tribunal and other legal proceedings
\n
• Ensure compliance with relevant legislation, policies and procedures
\n
• Assist with reporting, forecasting and performance management information
\n
• Support the Home Ownership Manager and deputise when required
\n

Requirements

\n
• Previous experience within a Home Ownership, Leasehold or Service Charge environment
\n
• Experience managing or supervising a team
\n
• Strong knowledge of leasehold management and home ownership legislation
\n
• Working knowledge of Section 20 consultation requirements under the Landlord and Tenant Act 1985, including major works and qualifying long-term agreements
\n
• Experience overseeing or supporting Section 20 consultation processes
\n
• Experience handling complaints and complex customer issues
\n
• Ability to interpret leases, legal documents and statutory requirements
\n
• Excellent communication and stakeholder management skills
\n
• Strong Excel and MS Office skills
\n
• Customer-focused with a proactive problem-solving approach
\n

What's on Offer?

\n
• £24.31 per hour PAYE
\n
• Hybrid working arrangement
\n
• Full-time hours
\n
• 6-month temporary contract
\n
• Opportunity to work for a respected housing organisation
\n

Interested? Apply today with your updated CV.