Delivery Performance & Governance Consultant

Boutique Consultancy looking for experienced Delivery Performance & Governance Consultant.OverviewLarge enterprise organisation delivering its technology change portfolio through a multi-partner model, spanning global systems integrators, software vendors and specialist solutions providers.Delivery is currently measured inconsistently across those partners, with each reporting in its own format, against its own definitions, on its own cadence. The result is that technology leadership has no single, comparable view of who is delivering well and who is not.The CTO Office is bringing in an experienced consultant to fix that. The remit is to design and stand up a delivery performance framework that measures every delivery partner, against a consistent set of standards, and to build the assessment and reporting that turns that into an actionable executive view.This is a build role. The consultant will define the framework, prove it against live delivery, and hand over a repeatable operating process. It is not a run role and it is not a procurement role: the focus is on how partners perform once engaged, not on how they are sourced or contracted.Key ResponsibilitiesFramework designDesign a delivery performance framework applied consistently across all GSIs, software vendors and solutions providersDefine the measurement model: delivery predictability, quality, throughput, schedule and cost performance, roadmap alignment, resourcing and capability, and delivery riskEstablish how partners are segmented and what "good" looks like at each tier, so that a large GSI and a niche solutions provider are measured proportionately but comparablySet the standards, definitions and data requirements that partners report against, removing the current inconsistency in how each defines delivery progressData, tooling and reportingBuild the processes to aggregate delivery data across multiple sources, including Jira and Jira Align, roadmap and portfolio tooling, delivery plans, and partner-supplied reportingCreate a consolidated roadmap and delivery view showing partner contribution and dependency across the portfolioDesign executive scorecards, dashboards and reporting packs that translate multi-partner delivery data into insight the CTO Office and wider leadership can act onReduce reliance on partner-authored narrative reporting in favour of verifiable dataAssessment and governanceRun the first cycle of partner assessments against the new framework and calibrate it based on what that revealsEstablish the governance cadence: operational reviews, monthly performance reporting, quarterly business reviews with partners, and escalation routesDefine the intervention model for underperformance, including performance improvement planning and the evidence base required to hold a partner to accountWork with delivery leads, vendor management, procurement and finance so that delivery measurement aligns with contractual commitments without duplicating existing commercial governanceStakeholder engagementPartner directly with GSI and vendor account and delivery leads to agree data provision, definitions and reporting standardsPresent performance findings, trends and recommendations to the CTO Office and senior technology leadershipBuild credibility and buy-in across internal delivery teams, who will need to adopt the standards alongside the partnersDeliverablesDelivery performance framework, measurement model and methodologyStandardised KPI and metric set with agreed definitions and data sourcesData aggregation process across Jira, roadmap tooling and partner reportingConsolidated roadmap and delivery performance viewExecutive scorecard and reporting pack templatesGovernance cadence, forum structure and RACI for ongoing operationCompleted first-cycle partner assessment with findings and recommendationsExperience RequiredProven track record designing and implementing delivery performance frameworks for external technology delivery partners in large, complex enterprise environmentsDirect experience measuring and governing the delivery performance of global systems integratorsStrong hands-on capability with delivery data: aggregating from Jira, Jira Align, Azure DevOps, ServiceNow, Planisware or equivalent, and building the reporting layer above itDemonstrable experience producing executive-level scorecards and dashboards from multi-source delivery dataCredible and comfortable operating at CTO, CIO and CxO level, and equally so with partner delivery leadsBackground in enterprise portfolio governance, delivery assurance, PMO leadership, service integration (SIAM) or technology delivery consultingExperience of holding delivery partners to account on performance, including improvement planning and evidence-based escalationDesirableExperience within a multi-sourced or SIAM environmentDORA metrics or SLI and SLO modelsFamiliarity with delivery metrics beyond schedule and cost, such as flow, predictability and quality measuresPrior consulting background, whether Big 4 or boutique technology advisoryExperience in large-scale or regulated organisationsContract role, outside IR35, initial 3-6 months assignment, remote first, expect 1-2 days week onsite in West London.TPBN1_UKTJ