Salesforce Lead

Role:SalesforceManagerLocation:London(Hybrid3daysperweekon-site)Salary:£65,000£70,000NetworkITareworkingwithaleadingorganisationtorecruita SalesforceManager tojointheirTechnicalOperationsteam.ThisisanexcellentopportunityforanexperiencedSalesforceprofessionaltoplayapivotalroleintheongoingevolutionofawell-establishedSalesforceplatform,balancingoperationalsupportwithstrategicenhancementsandprojectdelivery.WorkingcloselywiththeSalesforceProductManager,youwillactasakeymemberofasmallbuthighlyimpactfulteam,helpingtoshapeplatformcapabilitywhilstensuringusersreceiveahigh-quality,reliableservice.RoleOverviewAsa SalesforceManager ,youwillblendSalesforceadministration,solutiondesign,stakeholderengagement,andprojectdeliverytoensuretheplatformcontinuestomeetevolvingbusinessneeds.Thisrolerequiresahands-onindividualwhoisequallycomfortableresolvingcomplexsupportissues,gatheringrequirementsfrombusinessusers,designingscalablesolutions,anddeliveringenhancementsthroughtosuccessfuldeploymentandadoption.You'llthriveinacollaborativeenvironmentwhereownership,initiative,andtheabilitytoworkautonomouslyarehighlyvalued.KeyResponsibilitiesDrivetheongoingenhancementandoptimisationoftheSalesforceplatform,ensuringsolutionsremainscalableandalignedtobusinessobjectives.Overseeday-to-dayplatformadministration,includingusermanagement,permissions,configurationchanges,andsupportactivities.PartnerwithstakeholderstounderstandbusinesschallengesandtranslaterequirementsintoeffectiveSalesforcesolutions.Deliverplatformimprovementsandsmaller-scaleprojectsthroughthefulllifecycle,fromdiscoveryanddesignthroughtotestingandgo-live.Developandmaintainautomation,reporting,dashboards,andintegrationsthatimproveefficiencyanduserexperience.Takeownershipofmorecomplexsupportissues,ensuringtimelyresolutionandeffectivecommunicationthroughout.Contributetobacklogmanagement,helpingprioritisedemandbasedonbusinessvalue,effort,anddependencies.Produceandmaintaincleardocumentationcoveringprocesses,configurations,andgovernancestandards.Collaboratewithinternalteamsandthird-partysupplierstosupportongoingplatformdevelopmentandintegrationactivities.EssentialSkills&ExperienceAtleast5years'experienceworkingwithSalesforceacrossadministration,configuration,support,anddeliveryfunctions.Stronghands-onexpertisewith SalesforceServiceCloud.SalesforceAdministrator(ADM201)certification.DemonstrableexperienceanalysingbusinessrequirementsandconvertingthemintopracticalSalesforce-basedsolutions.StrongknowledgeofSalesforceautomationtools,securityarchitecture,permissions,roles,andsharingmodels.ExperiencesupportingproductionSalesforceenvironments,includingreleasepreparation,troubleshooting,andincidentmanagement.Knowledgeofdatamanagementprinciples,includingmigrations,imports,dataquality,SOQL,andDataLoader.Abilitytoproduceactionablereportinganddashboardsforoperationalandleadershipstakeholders.Excellentcommunicationskillswiththeabilitytoengageeffectivelywithbothtechnicalandbusinessaudiences.Strongorganisationalskills,attentiontodetail,andtheabilitytomanagemultipleprioritieswithminimalsupervision.DesirableSkills&ExperienceExposureto SalesCloud,ExperienceCloud,andMarketingCloud.AdditionalSalesforcecertifications,suchasAdvancedAdministrator,ServiceCloudConsultant,orPlatformAppBuilder.WorkingknowledgeofApex,Visualforce,orotherSalesforcedevelopmenttools.Experienceoperatingwithinregulatedorcompliance-drivenenvironments..StrongExcelcapabilitiesandfamiliaritywithbasicwebtechnologiessuchasHTMLandCSS.TPBN1_UKTJ