Salesforce Lead

Role: Salesforce Manager\n
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Location: London (Hybrid - 3 days per week on-site)\n
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Salary: £65,000 - £70,000\n
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\nNetwork IT are working with a leading organisation to recruit a Salesforce Manager to join their Technical Operations team. This is an excellent opportunity for an experienced Salesforce professional to play a pivotal role in the ongoing evolution of a well-established Salesforce platform, balancing operational support with strategic enhancements and project delivery.\n
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\nWorking closely with the Salesforce Product Manager, you will act as a key member of a small but highly impactful team, helping to shape platform capability whilst ensuring users receive a high-quality, reliable service.\n
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Role Overview\n
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\nAs a Salesforce Manager, you will blend Salesforce administration, solution design, stakeholder engagement, and project delivery to ensure the platform continues to meet evolving business needs.\n
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\nThis role requires a hands-on individual who is equally comfortable resolving complex support issues, gathering requirements from business users, designing scalable solutions, and delivering enhancements through to successful deployment and adoption.\n
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\nYou'll thrive in a collaborative environment where ownership, initiative, and the ability to work autonomously are highly valued.\n
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Key Responsibilities\n
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• Drive the ongoing enhancement and optimisation of the Salesforce platform, ensuring solutions remain scalable and aligned to business objectives.
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• Oversee day-to-day platform administration, including user management, permissions, configuration changes, and support activities.
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• Partner with stakeholders to understand business challenges and translate requirements into effective Salesforce solutions.
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• Deliver platform improvements and smaller-scale projects through the full life cycle, from discovery and design through to testing and go-live.
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• Develop and maintain automation, reporting, dashboards, and integrations that improve efficiency and user experience.
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• Take ownership of more complex support issues, ensuring timely resolution and effective communication throughout.
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• Contribute to backlog management, helping prioritise demand based on business value, effort, and dependencies.
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• Produce and maintain clear documentation covering processes, configurations, and governance standards.
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• Collaborate with internal teams and third-party suppliers to support ongoing platform development and integration activities.
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Essential Skills & Experience\n
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• At least 5 years' experience working with Salesforce across administration, configuration, support, and delivery functions.
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• Strong hands-on expertise with Salesforce Service Cloud.
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• Salesforce Administrator (ADM201) certification.
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• Demonstrable experience analysing business requirements and converting them into practical Salesforce-based solutions.
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• Strong knowledge of Salesforce automation tools, security architecture, permissions, roles, and sharing models.
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• Experience supporting production Salesforce environments, including release preparation, troubleshooting, and incident management.
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• Knowledge of data management principles, including migrations, imports, data quality, SOQL, and Data Loader.
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• Ability to produce actionable reporting and dashboards for operational and leadership stakeholders.
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• Excellent communication skills with the ability to engage effectively with both technical and business audiences.
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• Strong organisational skills, attention to detail, and the ability to manage multiple priorities with minimal supervision.
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Desirable Skills & Experience\n
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• Exposure to Sales Cloud, Experience Cloud, and Marketing Cloud.
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• Additional Salesforce certifications, such as Advanced Administrator, Service Cloud Consultant, or Platform App Builder.
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• Working knowledge of Apex, Visualforce, or other Salesforce development tools.
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• Experience operating within regulated or compliance-driven environments
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• Strong Excel capabilities and familiarity with basic web technologies such as HTML and CSS.
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