Customer Service Specialist

Role: Customer Service Agent

Type: Contract (6 Months)

Location: Newcastle, UK

Working Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

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• Acting as first point of contact for Personal Loans account holders via inbound calls
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• Take responsibility for managing customer information in line with GDPR experience
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• Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
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• Striving to ensure a first-outcome resolution for our customers
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• Able to work in a fast-paced environment while ensuring that processes & procedures are followed
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• Can ensure that customer records are kept accurate and up to date
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• Able to achieve Key Performance Indicators such as Average Handling Time
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Required:

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• Call Centre/Contact Centre Experience
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• Customer Service Experience
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Desirable:

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• Financial Customer Service Experience
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• Personal Loans Service Experience
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• Customer Records Management
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