Posted 06 August, 2026
Complex Needs Recovery Worker
Social Interest Group
Clapham, ENG, GB
Full Time
Job Description
Complex Needs Recovery WorkerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Job Title: Complex Needs Recovery WorkerLocation: This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access.Salary: £28,800Shift Pattern: 37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the hours to meet service and resident needs.About the Role We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community.As a Complex Needs Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.Key Responsibilities Include:Support residents who may be facing challenges with forensic mental health issues, substance misuse recovery and practical assistance such as applying for benefits or booking medical appointments.Create tailored support plans through one to one sessions, group sessions, and multi agency meetingsProvide person-centered support to residents, helping them rebuild their lives and transition back into the community.Support residents to build skills and confidence and signpost residents to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy and social services.Monitor residents wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.Build good relationships with residents, offering emotional support and fostering a safe, non judgmental environment.Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements.Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals.About You We're looking for a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience in mental health or support work is desirable but not essential, as full training will be provided. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.Previous professional or lived experience supporting people with forensic mental healthand complex needs, ideally in mental health and residential settingExperience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needsAbility to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goalsAbility to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journeyAbility to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programsAbility and willingness to show flexibility of working patterns, responding to the needs of the service and residentsAbility to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholdersUnderstanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challengesAlignment with our values of Ambition, Empowerment, Inclusivity, and TransparencyPlease refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of serviceEmployer Pension ContributionEligibility to register with Blue Light Discount CardAccess to discounted tickets for music events, shows, sports and moreReflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at workTraining and Development, including access to courses, upskilling, and progression plansEmployee Assistance Programme, including counsellingLife Assurance SchemeCycle-to-work schemeAnnual Staff AwardsEDI Ambassador programmeAbout Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group .Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.TPBN1_UKTJ
