New Business Onboarding Executive

Job Description:Job Title: Onboarding ExecutiveLocation: London (Hybrid - 2 days per week in office)Contract: Permanent, Full-Time | Mon-FriOur client is a fast-growing, privately owned retail business with a strong national presence and an ambitious digital roadmap. As part of their continued expansion, they're looking for Onboarding Executive to join their Marketplace team. This is a pivotal role that sits at the intersection of new business, seller experience, and operations.The RoleYou'll own the onboarding journey for new third-party sellers joining their marketplace platform. From initial sign-up through to handover to the account management team, you'll be the key point of contact. This includes guiding sellers through product listings, compliance requirements, and platform tools to set them up for long-term success.What You'll Be DoingGuiding new sellers through platform onboarding, tools, and policiesConducting seller vetting and compliance checksSupporting sellers with product listing, optimisation, and operational setupTracking seller progress and KPIs across their first 4-6 monthsDelivering onboarding training sessions to new sellersUsing Zendesk to manage seller queries and ensure timely resolutionCollaborating with internal teams including Account Management, Finance, Marketing, and ComplianceProducing reports to support performance tracking and decision-makingWhat We're Looking For0-2 years' experience in ecommerce, marketplaces, or a customer-facing operations roleFamiliarity with marketplace platforms and product listing processesStrong communication and problem-solving skillsHigh attention to detail with the ability to juggle multiple prioritiesConfident using Microsoft Excel (formulas, data analysis)A collaborative team player who's comfortable working cross-functionallyThis is a brilliant opportunity for someone looking to build a career in marketplace and ecommerce operations, within a supportive and fast-paced environment.£1 / yearTalent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy and Disclaimers which can be found at talentinternational.co.ukTPBN1_UKTJ