Head of Operations

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Location: Scotland (National Travel Required)

Lead the future of luxury hospitality.\n

We are seeking an exceptional Head of Operations to join our senior leadership team and oversee the operational performance of a growing portfolio of luxury and upscale hotels across the UK.

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This is an outstanding opportunity for an experienced hospitality leader who thrives on improving performance, developing high-performing General Managers and delivering memorable guest experiences.

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Reporting directly to the Managing Director, you will play a pivotal role in shaping operational strategy, driving commercial success and ensuring every hotel consistently delivers exceptional standards.

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A significant focus of the role will be enhancing Food & Beverage performance across the portfolio while supporting hotel leadership teams to achieve outstanding financial and guest satisfaction results.

The Opportunity\n

As Head of Operations, you will provide strategic leadership across a diverse portfolio of premium hotels, working closely with General Managers and Executive Teams to maximise operational performance, profitability and service excellence.

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You will be a highly visible leader, spending time within the hotels coaching teams, identifying opportunities for improvement and ensuring operational standards remain industry leading.

What You'll Be Responsible For Operational Leadership\n

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• Lead operational performance across a portfolio of luxury hotels.
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• Coach and support General Managers to achieve exceptional business results.
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• Drive consistency in operational standards and guest experience.
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• Identify opportunities to improve profitability, productivity and efficiency.
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• Support hotel openings, acquisitions and strategic projects.
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• Champion continuous improvement across the portfolio.
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Food & Beverage Leadership\n

Food & Beverage is a key strategic priority for this role.

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You'll be responsible for:

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• Developing and delivering the Group F&B strategy.
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• Improving restaurant, bar and events performance.
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• Driving profitability and guest satisfaction.
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• Working alongside Executive Chefs and F&B leaders to enhance concepts and service.
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• Reviewing menus, pricing and commercial performance.
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• Maximising beverage sales and revenue opportunities.
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• Sharing best practice across multiple hotels.
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Commercial & Financial Performance\n

You'll take ownership of delivering strong commercial results by:

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• Driving EBITDA and GOP performance.
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• Reviewing monthly financial performance with General Managers.
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• Improving labour productivity and payroll efficiency.
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• Supporting budgeting and forecasting.
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• Identifying new revenue opportunities.
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• Analysing key operational and financial KPIs.
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Guest Experience\n

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• Champion exceptional guest service.
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• Drive improvements in guest satisfaction and online reputation.
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• Ensure rapid resolution of guest concerns.
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• Embed a culture of service excellence throughout the portfolio.
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Leadership & People\n

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• Inspire and develop General Managers and senior operational leaders.
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• Support succession planning and talent development.
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• Recruit and develop future leaders.
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• Build a high-performance culture based on accountability and collaboration.
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About You\n

You'll already be operating in a senior multi-site hotel leadership role and have a genuine passion for luxury hospitality.

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You'll bring:

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• Significant multi-site hotel operations experience.
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• Experience within luxury four or five-star hotels.
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• A strong Food & Beverage background.
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• Proven success improving commercial performance.
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• Excellent financial and commercial acumen.
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• Experience leading and developing General Managers.
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• Outstanding communication and leadership skills.
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• A hands-on approach with the ability to influence at every level.
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We'd Love to See\n

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• Experience within both branded and independent hotels.
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• Hotel openings or acquisition experience.
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• Hospitality Management qualification.
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• IOSH or NEBOSH qualification.
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• Revenue Management knowledge.
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Why Join Us?\n

This is an exciting opportunity to influence the future direction of a growing luxury hospitality business.

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You'll enjoy the autonomy to shape operational strategy, develop talented hotel leaders and deliver meaningful improvements across a portfolio of outstanding properties.

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If you're passionate about luxury hospitality, operational excellence and building high-performing teams, we'd love to hear from you.

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