Telephone Agent

New Link ConsultingNew Link Consulting specializes in delivering exceptional consultancy services to leading financial institutions across the UK, including investment banks, insurers, stock exchanges, central banks, and other finance providers.Our New Link Solutions practice offers our clients best in class remediation and customer support services.We believe that every customer interaction is an opportunity to demonstrate how important customers are to our partner organisationsWe are targeting professionally trained communicators to provide the enhanced customer experience. Typically utilising professional performers to enhance the customer communication and develop creative solutions.About the RoleWe are seeking a reliable and customer-focused Telephony Agent to join our remote team. You will be responsible for handling both inbound and outbound customer calls, delivering a high standard of service and ensuring all queries are handled personally, efficiently and with discretion.Key ResponsibilitiesManage inbound and outbound calls in a professional and timely mannerAlways provide excellent customer serviceListen to customer/client needs and resolve queries or issues effectivelyRecord accurate call information and update systems where requiredFollow internal procedures and service standardsEscalate complex issues to appropriate teams when necessaryMaintain a positive and solution-focused approach in all interactionsWhat Were Looking ForStrong communication and interpersonal skillsConfidence in handling phone-based customer interactionsAbility to remain calm and professional under pressureGood problem-solving skillsGood attention to detailReliable, self-motivated, and able to work independently in a remote settingPrevious customer service or call handling experience is desirable but not essentialWhat We OfferFully remote working arrangementFlexible working hours to suit your availabilityMinimum commitment of 16 hours per week with opportunity for more hoursSupportive team environmentOngoing training and development opportunitiesTPBN1_UKTJ