Access Arrangements Executive

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Access Arrangements Executive to join our team in Milton Keynes on a 12-month FTC basis. This role offers a salary of £29,849 and a hybrid working pattern.

What you will be doing

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• Process Access Arrangement applications in line with policies and service standards.
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• Review supporting evidence and communicate outcomes to candidates and stakeholders.
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• Update systems accurately and maintain high-quality records.
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• Manage medical access arrangement requests and support grievance processes.
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• Provide excellent customer service and build strong stakeholder relationships.
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• Support exam delivery operations and assist with troubleshooting on exam days.
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Experience

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• Experience in an administrative or operational role with high attention to detail.
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• Strong customer service experience.
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• Intermediate Excel skills and confidence using multiple systems.
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• Excellent written and verbal communication skills.
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• Ability to prioritise a busy workload and meet deadlines.
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• A collaborative approach with strong problem-solving skills and accuracy.
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What you can expect from us;

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• A strong pension contribution from us of 9%
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• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
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• Life assurance at 4x your salary
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• 24 - 27 days' holiday depending on length of service, and the option to buy or sell extra days
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• Hybrid working to help you find the right balance
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• Everyday savings through gym discounts, travel loans, and retail perks
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• Enhanced family leave, including up to 6 months on full pay
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• Ongoing wellbeing support, including access to CABA
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• A paid day each year to volunteer for a cause that matters to you
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It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.