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Posted 06 August, 2026

Client Leadership Account Director | Leading Independent Media Agency

Pivotal London
City of London, ENG, GB Full Time

Job Description

Location: London (Hybrid – 3 days per week in the office)

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Salary: Up to £64,000 + excellent benefits

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The Opportunity

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An exciting opportunity has arisen for a Client Leadership Account Director to join one of the UK's leading independent media agencies.

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Renowned for producing award-winning work, the agency has also built an outstanding reputation for its collaborative culture, commitment to sustainability, employee wellbeing, and diversity & inclusion.

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This role offers the opportunity to take ownership of two high-profile client accounts, delivering exceptional client service while driving strategic media planning and commercial growth.

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Working with some of the agency's largest UK-based clients, you will lead day-to-day relationships, oversee integrated media campaigns, and collaborate with specialist teams to deliver innovative, insight-led solutions. You will also contribute to new business pitches and play an important role in developing junior talent within the team.

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Key Responsibilities

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  • Act as the senior day-to-day contact for key client accounts, building trusted, long-term relationships.
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  • Deliver an exceptional client experience while supporting the Business Director across strategic accounts.
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  • Coordinate planning, strategy, and cross-functional teams to deliver high-quality integrated media campaigns.
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  • Ensure all client work is strategically informed by business objectives, market insights, and competitor analysis.
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  • Oversee campaign delivery, reporting, and performance, maintaining the highest standards across all outputs.
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  • Work closely with Operations, Commercial, and Investment teams to ensure campaigns are delivered efficiently and profitably.
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  • Provide strategic recommendations, bringing fresh thinking around media, data, measurement, and effectiveness.
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  • Support new business activity, including agency pitches and onboarding new clients.
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  • Mentor and coach junior colleagues, with increasing people management responsibilities.
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  • Contribute to wider agency initiatives and help shape best practice across the Client Leadership function.
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About You

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You will already have experience managing client relationships within a media agency environment and be confident leading integrated campaigns from briefing through to delivery.

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You will bring:

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  • Around 5+ years' experience in a client-facing media agency role.
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  • Strong media knowledge across all channels.
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  • Proven client and stakeholder management experience.
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  • Excellent presentation and communication skills.
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  • Experience using media planning systems and research tools.
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  • Strong organisational skills with the ability to manage multiple campaigns simultaneously.
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  • A solid understanding of campaign effectiveness and measurement frameworks.
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  • A proactive, collaborative approach with a genuine passion for the media industry.
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  • A keen interest in emerging trends, innovation, and continuous improvement.
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Interested?

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If you are looking to join a highly respected independent agency where you will have the chance to work with leading brands, influence strategic campaigns, and develop your career in a collaborative environment please apply to find out more.

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Unfortunately this agency are unable to offer visa sponsorship