Senior Hire Controller
Job Description
Location: Park Royal
Salary: £34,000 - £38,000 DOE
Hours: Monday to Friday, 7.30am - 5.00pm
Are you an experienced Hire Controller looking for more responsibility, greater involvement, and the opportunity to make a real difference within a successful independent hire business?
\nWe are recruiting for a Senior Hire Controller to join a growing depot team in Park Royal. This is a fantastic opportunity for someone from a tool hire, plant hire, access hire, or equipment hire background who enjoys building strong customer relationships, solving problems, and helping a busy hire desk run smoothly.
Whats in it for you?\n- \n
- \n
Competitive salary of £34,000 - £38,000 depending on experience
\n - \n
Stable Monday to Friday working hours (7.30am - 5.00pm)
\n - \n
Join a successful and growing independent hire business
\n - \n
Opportunity to take on more responsibility and play a key role within the depot
\n - \n
Health cash plan including virtual GP service
\n - \n
Enhanced contributory workplace pension scheme
\n - \n
28 days holiday (including bank holidays), increasing to 33 days after five years service
\n - \n
Company workwear and PPE provided
\n - \n
Fresh fruit, snacks, and drinks available at the depot
\n - \n
Opportunity to develop your career within the hire industry
\n
As a Senior Hire Controller, you will be a key part of the depot operation, managing customer relationships, supporting the hire desk team, and ensuring every hire runs smoothly from enquiry through to completion.
\nYou will become a trusted point of contact for customers, providing expert advice, managing complex requirements, and working closely with internal teams to deliver an excellent service.
Key Responsibilities\n- \n
- \n
Manage the full hire process from initial enquiry through to completion
\n - \n
Prepare quotations, process contracts, manage extensions, off-hires, exchanges, and account queries
\n - \n
Build strong relationships with key customers and provide a high level of service
\n - \n
Handle more complex customer requirements and find practical solutions
\n - \n
Work closely with transport, workshop, and yard teams to coordinate deliveries, collections, and equipment availability
\n - \n
Identify opportunities to grow customer accounts and support repeat business
\n - \n
Support colleagues and share knowledge within the hire desk team
\n - \n
Assist the management team with operational challenges and improvements
\n - \n
Help maintain a smooth and efficient depot operation
\n
The successful candidate will have:
\n- \n
- \n
Previous experience within a Hire Controller, Senior Hire Controller, or Hire Desk role
\n - \n
A background in tool hire, plant hire, access hire, equipment hire, or a similar environment
\n - \n
Strong knowledge of hire processes and customer account management
\n - \n
Excellent communication skills with the ability to build relationships with customers and colleagues
\n - \n
Experience supporting others, mentoring colleagues, or taking ownership of key tasks
\n - \n
Strong organisation skills and the ability to manage a busy workload
\n - \n
A proactive approach to problem-solving and delivering solutions
\n - \n
Confidence using hire systems and IT platforms
\n - \n
A positive attitude, strong work ethic, and passion for customer service
\n
If you are an experienced Hire Controller looking for a role where your knowledge, customer skills, and experience will be valued, we would love to hear from you.
\n\n
JBRP1_UKTJ
