Travel Claims Handler

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here. Were a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence. Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose.OverviewReady to make a difference in travel insurance?Gallagher is looking for a Travel Recovery Claims Handler to join our in house legal team, Strata Solicitors. This is a great opportunity for someone looking to build a career in claims, insurance, legal services or financial services.You'll join a supportive team, learning how travel related recovery claims are managed from initial notification through to resolution, while delivering excellent service to customers and stakeholders.How you'll make an impactManaging new claims on our system and carrying out initial checksGathering information and documentation to support claim progressionCommunicating with customers, insurers, solicitors and other third partiesKeeping claim records accurate and up to dateHandling correspondence and administrative tasks in a timely mannerSupporting the wider team to ensure claims are progressed efficientlyWorking in line with company processes, service standards and regulatory requirementsAbout You5 GCSEs (or equivalent), including English and MathsPrevious experience handling travel claims, personal injury claims, liability claims, recovery claims or insurance claims is essentialStrong written and verbal communication skills, with confidence speaking to a range of stakeholdersGood attention to detail and the ability to maintain accurate recordsWell organised, self motivated and able to manage priorities effectivelyAbility to review evidence, assess liability and negotiate outcomes where appropriatePositive attitude and a proactive approach to problem solvingEligibility to work in the UKCompensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)TPBN1_UKTJ