Client Support Advisor

Client Support AdvisorWolverhampton, WV10 9LE£26,520 rising to £27,040 following successful completion of trainingPermanent | Office based | Monday to FridayFull-time applications are welcome, and we are also happy to consider two part-time candidates looking for a job share.Looking for more than just another customer service job?We don't simply answer telephones. We become a genuine extension of our clients' businesses, making sure every caller receives the warm, professional and helpful service our clients would give themselves.Every day is different. One minute you'll be managing a busy diary for a business consultant, the next you'll be booking appointments for a physiotherapy clinic, supporting an IT or telecoms company, or helping a financial services or property business look after its customers.If you enjoy talking to people, thrive in a busy environment and take pride in getting the details right, we'd love to hear from you.About usEstablished in 2007, we now support more than 300 businesses across the UK with professional telephone answering and virtual PA services.We're proud of the team we've built. Our longest-serving team member has been with us for over 18 years, several others for more than 10 years, and many have built long-term careers here. We believe in supporting our people, recognising potential and promoting from within whenever possible.You'll also be sharing the office with Looby Loo, our resident Cockapoo and unofficial head of workplace wellbeing.The Client Support Advisor roleYou'll become a trusted extension of our clients' businesses, delivering exceptional service on every call.Your responsibilities will include:Answering calls professionally on behalf of multiple clientsManaging diaries and booking appointments accuratelyTaking detailed messages and forwarding them promptly by email and WhatsAppRepresenting each client with confidence, warmth and professionalismPrioritising urgent enquiries while maintaining excellent service standardsUsing Microsoft 365, Google Workspace, Capsule CRM and bespoke softwareManaging several tasks and priorities in a busy office environmentWorking as part of a friendly and supportive office teamAbout youYou'll have:Proven experience in a customer service, reception or telephone-based roleAn excellent telephone manner and strong spoken and written EnglishExcellent organisation, accuracy and attention to detailConfidence using computer systems and learning new softwareThe ability to stay calm and organised while juggling different prioritiesA genuine passion for delivering outstanding customer serviceWhat's in it for you as a Client Support AdvisorFull-time opportunity, with two part-time job-share applications also welcomeCompetitive salary with progression following successful completion of training36 days' holiday including Bank HolidaysAnnual leave that can be booked by the hourCompany pensionPaid 30-minute lunch breakFree on-site parkingStructured training and ongoing supportGenuine career progression, including promotion opportunities from withinA friendly, supportive working environmentOne of our recent apprentices has successfully completed their apprenticeship and is already being fast-tracked into a senior role, demonstrating our commitment to developing our people.Recruitment processWe're a values-led business, so as part of our recruitment process you'll be invited to complete a short values assessment.This is a fully office-based role at Wolverhampton, WV10 9LE.Applicants must already have the right to work in the UK. Sponsorship is not available.Apply today for this Client Support Advisor opportunityIf you're looking for a varied role where you'll make a real difference to businesses across the UK and become part of a supportive team, we'd love to hear from you.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.TPBN1_UKTJ