Business Support Officer

RoleProfile-DetailsSpecifictoJobFamilyBusinessSupportOfficerTheseroleswouldberegardedasfrontlineservicedeliveryroles.Here,roleholdersaredirectlyaccountableforperformance,oftenthroughthedirectcontrolofsignificantresourcesorthroughmanagedcontracts.Theserolesmayalsodeliversomeoftheirresultsthroughcollaborativeworkingwithco-producersorotherthirdpartyagencies.Atthelowerlevels,operationalmanagersmayoverseeadepartmentorteamandatthelowestlevels,directcontactwithserviceuserswillbeacommonfeatureofrolesinthisjobfamily.Atthehigherlevels,theymaybeinchargeofadepartment,largeoperationalareaorthemanagementofsignificantcontractsandmaybeultimatelyaccountableforensuringcompliancewithstatutoryobligations.RoleProfile-DetailsSpecifictoGradeBusinessSupportOfficerProvidessupportandservicesbyinterpretinginstructionsandmakingachoice(fromanestablishedset)ofthemethodsortoolsappropriatetothejob.Thisistodeliveraspecificservicetoadefinedstandard.Mayplanandscheduletheworkofothers.Rolesfocusedonthedeliveryoftasksforexternalserviceorinternalsupport.BriefDescriptionofjobroleanddepartmentBusinessSupportOfficerAlthoughfulltrainingwillbeprovidedyouneedtohavesomeknowledgeofMicrosoftOutlookandGoogleSuiteappslikeGoogleDocs,GoogleSheets,GmailandGoogleDrivewillberequired.Withinthispositionyouwillbepredominantlyworkingwithinfinanceapplications.ProcessesandproceduresareavailableatalltimesandinhousetrainingwillbeprovidedthroughoutyourtimeasaBusinessSupportOfficer.Day-to-daytaskswillinclude:GeneraladministrativeandclericaldutiesReceptioncoverMinute-takingforvirtualandin-personmeetingsProcessingfinancialrequestsDatainputandrecord-keepingacrosscouncilsystemsSavingdownauthorisationsongoogledriveTrainingonnorecoursetopublicfundspaymentsandtheNRPFconnectdatabaseplatformTrainingonpassportapplicationsviapassportoffice.PaperandonlineversionsRepresentativeaccountabilitiesBusinessSupportOfficerKeyResponsibilitiesBusinessSupportOfficerProvideadminandclericalsupporttomanagersandpodleadsWelcomevisitorsandcarryoutreceptiondutiesEnsurethescheduledappointmentsgoaheadandmanageroombookingsProcessfinancialrequestsrequestedbythesocialworkersaswellsetsuppliersandraisepurchaseordersthroughcorporatesystem,BusinessWorld,formallyAgresso.MaintaindatainGoogleSuiteandMosaicsystemsDraftandformatdocuments,takeminutesatmeetingsSupporttheteaminmeetingdeadlinesandachievingservicetargetsEnsurecompliancewithcouncilpoliciesandproceduresOfferingtrainingmeetingswithnewsocialworkerstoexplainwhatweofferwithinthisteamandhowtocompleteeachrequestAttendinganymeetingsscheduleinwithyourlinemanager,thatincludesteamcatchups,weeklycatchups,supervisionsandappraisalmeetingsTPBN1_UKTJ