Head of Tenancy Progression
Job Description
Head of Tenancy Progression
\nLocation, Wimbledon, SW19
\nSalary, £37,000 to £45,000, depending on experience
\nHours, full time, office based five days a week
\nThe Opportunity
\nA well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload.
\nYou will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant.
\nThe Role
\nLeading and developing the tenancy progression team, including workload allocation, training and day to day performance management
\nOwning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in
\nOverseeing renewals, including rent negotiation, new AST agreements and associated invoicing
\nEnsuring rent guarantee and insurance products are managed correctly across the portfolio
\nManaging selective, additional and HMO licensing compliance across the managed stock
\nActing as the senior escalation point for complex tenancies, disputes and problem cases
\nWorking closely with the lettings and property management teams, and providing cover for property managers when needed
\nReporting on team performance, pipeline and compliance to senior management
\nKeeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly
\nBuilding and maintaining strong relationships with landlords, tenants and referencing partners throughout
\nAbout you
\nSolid background in lettings and tenancy progression, ideally with some experience leading or mentoring others
\nStrong working knowledge of tenancy legislation, including the Renters Rights Act 2026, and confident keeping a team compliant as the law evolves
\nExcellent communication and negotiation skills, comfortable managing relationships with landlords, tenants and colleagues at every level
\nHigh attention to detail and a methodical approach to compliance and documentation
\nA calm, solutions focused approach under pressure
\nComfortable with technology and able to pick up new systems quickly
\nA natural leader who enjoys developing people as much as progressing tenancies
\nWhat's on offer
\nSalary of £37,000 to £45,000, depending on experience
\nA genuine step up into a Head of department role with real ownership
\nSupportive, friendly team environment
\nCareer development within a well regarded, growing business
\nHow to apply
\nIf you would like to find out more about this role, please contact Sally at ProFind Property Recruitment.
\n0204 583 4941
\n07760 787026
\n\nwww.profindpropertyrecruitment.co.uk
