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Posted 06 August, 2026

Process Improvement Specialist

Stanley House Consulting
City of London, ENG, GB Full Time

Job Description

Our banking client is looking for an experienced Process Improvement Specialist (Six Sigma Qualified) with specific experience in CDD, KYC and Customer journey.

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In summary, a large, group based, transformation programme is now in-flight looking to drive automation, digital service improvement and efficiencies end to end. As part of this programme, they require an experienced Process Improvement Specialist with direct knowledge of customer journey improvement covering digitization/automation, improved due diligence (CDD KYC etc).

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Hybrid/remote role working from home with occasional need to be in office (assume 2 days per week initially)

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c. £700 per day (inside IR35)

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Key experience and skills:

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  • Using your expertise in Lean and Six Sigma methodologies, you will develop continuous improvement capabilities across the programme, as required.
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What You'll Bring:

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  • Lean Six Sigma qualified with proven experience leading complex business improvement and change initiatives
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  • Specific experience in supporting KYC/CDD and Customer Journey programmes within Retail Banking
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  • Excellent stakeholder management skills, ability to influence across various functions and levels
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