Sales Operations & Customer Service Executive (Road Freight)

Sales & Customer Service Executive ChorleyAdditional 2 x yearly sales bonus from day one, plus 1 x yearly EOT bonus (tax free) after 12 months service.Workplace pension and free Employee Assistance Programme for immediate family23 days holiday + Bank HolidaysMy client are a privately owned forward-thinking freight forwarder. They have experienced considerable growth over the last few years and are looking to further this growth by the appointment of an Sales & Customer Service Executive to work in their Road Transport team.For the successful candidate, this is an excellent opportunity to join a fast-paced office environment. You will become an integral part of this growing company and progression is on offer for the successful candidate.The hours for this position are 8:30-5pm, Monday to Friday. Weekend on call duties from home, 1 out of every 2 months after training, paid in addition.Sales & Customer Service Executive responsibilities:Conversing with customers regarding their transport ordersDealing with European transport suppliers, sub-contractors and drivers to ensure the on-time collection and delivery of goodsUpdating transport databaseLiaising with internal Customer Service/ Sales team and ManagementResponding to client requests for quotes and booking transport as and when required as backup to the main Sales teamEnsure the correct freight is collected and delivered within agreed timesYou will liaise with transport providers and their drivers to receive regular updates for on-going freight movements throughout EuropeYou will continually check all freight is on schedule by using phone, email and messaging apps as well as GPS trackers to monitor vehicle locations and estimated collection/delivery times while also pro-actively checking road-traffic and ferry crossing conditions to anticipate delaysLiaising with internal team members to ensure full understanding of consignment requirementsChecking that details such as loaded quantities, weights and part numbers match customer orders and resolving any discrepancies by liaising between Customers, Suppliers and ShippersResponding to any customer order changes to ongoing jobs by liaising with Customers and suppliers and updating IT systems accordingly.Maintaining Supplier and shipper details within the databaseUsing your Customer Service skills to build and maintain relationships with new and existing clients, by telephone and email. Understanding individual Clients requirements for transit updates and effecting such updates.Sales & Customer Service Executive Skills required:Road freight experience (Beneficial)Excellent telephone mannerExcellent negotiation skills with both clients and suppliersMeticulous attention to detail in gathering correct and accurate informationDrive, an inquisitive nature and tenacious attitude are essentialAbility to work under pressure, prioritise your workload and understand when to escalate to managementExperience of and proficiency with web based browsers, business networking sites, social media and Microsoft officeIf you are interested in this vacancy, please apply now for immediate consideration.Not what you are looking for? JOB Consultancy offer a Great refer a friend scheme so please pass our Consultancy name on to anyone who is looking to be represented by a committed recruitment agency.TPBN1_UKTJ