Licensed Health Insurance Agent
Job Description
Role Type: Remote Contract Opportunity for Open Enrollment
Pay Rate: $24.04 / hour (Fully paid training)
Start Date: October 12th
Schedule: Full-Time | 40 hours/week | 8:00 AM - 5:00 PM CT (Must be flexible for extended hours, weekends, and peak holiday shifts in December/January)
Location: 100% Remote (U.S.-Based Only - Must currently reside in one of the eligible hiring states listed below)
Role Summary
As a Licensed Health Insurance Agent, you will take an inbound-first, consultative approach to guide members and providers through their health insurance options. You will deliver empathetic, clear, and high-touch support, helping individuals choose the best plan for their needs and navigating their benefits with confidence. This is not a sales role.
Key Responsibilities
Consultative Support: Handle 98% inbound calls and emails to advise candidates and members on plan selections, benefits, claims, and coverage options.
Outbound Follow-ups: Conduct occasional outbound outreach to assist members with form completions and application follow-ups.
Problem Solving: Ask strategic questions to understand member needs and navigate internal platforms to resolve complex inquiries.
Cross-Functional Collaboration: Partner with internal teams, brokers, and third-party entities to ensure a seamless client experience.
Accurate Documentation: Log all call details, account updates, and workflows accurately within our CRM platform.
Embody CARE Values: Bring Compassion, Advocacy, Resolution, and Education to every interaction.
State & Licensing Requirements
Candidates MUST hold an active Health Insurance License in their state of residence.
Priority Hiring States:
Candidates residing in and licensed in the following states are eligible to apply (Dual or multi-state licensing is highly preferred):
Group A: MN, WI, OH, IN
Group B: TX, FL, MA, ND, IA, KS, MO, CA, PA, GA
Qualifications & Skills
Required:
Active Resident Health Insurance License in an eligible state.
Strong written and verbal communication skills with an empathetic, consultative tone.
High attention to detail and accurate data entry skills.
Comfortable navigating multiple web-based software systems simultaneously (e.g., Five9, CRM, Excel).
Ability to work independently in a fast-paced environment while adhering strictly to a structured schedule.
High reliability and strict compliance with CMS and carrier guidelines.
Preferred:
Background in customer service, call centers, or healthcare/health insurance (Medicare experience is not required).
Experience in a highly structured or regulated industry.
Proficiency in Google Suite and Microsoft Office (Excel).
Remote Requirements
To comply with HIPAA guidelines and operational standards, you must have:
Private Workspace: A dedicated, quiet room with a closeable door to ensure member privacy.
Personal Computer: You must provide your own primary computer meeting performance standards.
High-Speed Internet: Reliable internet connection (a Speed Test screenshot will be required during the application process).
Smartphone: Required for multi-factor authentication (MFA) and secure login procedures.
Schedule & Training Expectations
Start Date: October 12th
Paid Training Period: First 4 weeks (Mon-Fri, 8:00 AM - 4:30 PM CT). 100% attendance during training is mandatory.
Standard Work Hours: Mon-Fri, 8:00 AM - 5:00 PM CT.
Peak Season Flexibility (Dec-Jan): Candidates must be available for expanded shifts, overtime, and potential weekend/holiday shifts (e.g., Black Friday, Christmas Eve, New Year's Eve) based on operational need.
#MedixProject
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
