Customer Service Specialist

Customer Service Specialist (Hybrid) | Nonprofit | San Diego, CA Are you passionate about helping others and looking for a meaningful career opportunity with room for growth? LHH is partnering with a respected nonprofit organization in San Diego that is seeking a Customer Service Specialist to join its collaborative and mission-driven team. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and making a positive impact. The organization offers a flexible hybrid schedule, excellent team culture, and a clear path to permanent employment through a contract-to-hire opportunity. If you're looking for a rewarding customer service and administrative role with a nonprofit that truly makes a difference in the community, we'd love to hear from you! Why You'll Love This Opportunity

• Hybrid work schedule with flexibility
• Contract-to-hire opportunity with long-term career potential
• Join a respected nonprofit making a meaningful impact
• Collaborative, supportive team environment
• Stable full-time schedule with work-life balance
• Opportunity to build customer service, membership, and administrative expertise

Key Responsibilities

• Serve as the primary point of contact for members, providing exceptional customer service and support
• Answer incoming calls, accurately document inquiries, and route requests to appropriate team members
• Maintain and update membership records in the organization's database
• Process membership applications and resolve discrepancies as needed
• Handle daily payment processing and issue refunds when necessary
• Respond promptly and professionally to member and prospective member emails
• Assist with special projects and administrative tasks to support organizational goals

Qualifications

• 1+ year of customer service, administrative support, call center, member services, or office support experience
• Strong proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
• Comfortable learning new technology and systems quickly
• Ability to multitask and thrive in a fast-paced environment
• Excellent time management, organization, and attention to detail
• Positive, professional, and empathetic communication style
• Strong verbal and written communication skills

Compensation & Benefits

• $22.00 - $23.00 per hour, depending on experience
• Contract-to-hire opportunity
• Potential for long-term career growth

Schedule & Location

• Hybrid work environment
• In-office 1-3 days per week
• Monday-Friday, 8:00 AM - 4:30 PM
• Full-time, 40 hours per week
• Convenient central San Diego location

If you meet the requirements, please apply today!

Pay Details: $22.00 to $23.00 per hour

Search managed by: Alicia Fritzal

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.