Health Insurance Representative
Job Description
Job Summary
We are seeking a Health Insurance Representative for a temporary remote contract opportunity supporting individuals with healthcare coverage questions, applications, eligibility, and plan updates. This call center role is a great fit for customer service professionals who are empathetic, detail-oriented, and comfortable working in a structured, compliance-focused environment.
As a Health Insurance Representative, you will help callers navigate important healthcare coverage needs while using multiple systems, following established procedures, and protecting sensitive information. This opportunity offers paid training, a consistent weekday training schedule, and the chance to build valuable experience in the insurance and healthcare support industry.
Key Responsibilities
- Answer inbound calls from individuals seeking assistance with healthcare coverage options, eligibility, applications, and account updates.
- Process enrollments, terminations, life event changes, and demographic updates accurately in system applications.
- Document customer interactions clearly and completely while following established procedures.
- Provide compliant support related to health plan information and customer inquiries.
- Escalate complex issues as needed while following privacy, security, and HIPAA protocols.
- Participate in training, team meetings, and updates to stay current on system changes and policy requirements.
Compensation and Benefits
- Pay rate: $17.00 per hour.
- Employment type: Temporary contract assignment.
- Assignment length: September through the end of December.
- Work arrangement: Remote, must be located in the United States.
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM ET.
- Training duration: 45 days with 100% attendance required.
- On-camera participation is required during training, meetings, and job preview.
- Occasional Saturdays may be required during enrollment periods.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1058
This company offers growth and a great group of people to work with.
