Human Services Specialist

Start Date

8/24

Type

Ongoing contract

Schedule:

8-5 or 8:30-5:30 (Reliable transportation)

BG/Drug

Yes

Exclusive

Yes

MUST HAVES:

• 1-2 years of experience in a similar role
• Documenting/data entry/reporting
• Face to face customer service experience
• Administrative duties
• • Answering phones, emails, filing, mail processing
• Microsoft Office Suite (excel)

PLUSSES:

• Software or technology experience: the VA case management system, SPIDeR (demographic), vacms, sharepoint - Bilingual
• Experience working in a human services environment
• Bilingual
• Associates or Bachelors Degree

Process to Close:

1 round onsite

D2D:

• Greet customers and help them complete forms
• Enter customer information on application forms
• Screen and review applications to determine eligibility
• Enter information into automated systems and generate reports
• Prepare case records & write recommendations for assigned cases
• Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing)
• Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications
• Help register and file clearances through State benefits systems
• Gather report facts & interpret public assistance policies/regulations