Customer Service Rep- REMOTE

Role: CSR 2 – Client Support
Role: CSR 2 – Client Support, Bilingual (English/Spanish)
Pay:
•$18.00/hour – Monolingual
•$19.00/hour – Bilingual (English/Spanish)
Assignment: Ongoing assignment
Location: Remote / Work From Home (Must reside in New Jersey)
Schedule:
Training Schedule:
•Monday – Friday, 8:00 AM – 4:30 PM Eastern
•3-week training period
•Candidates must remain on camera throughout training and nesting
Hours of Operation:
•Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached NJ SBE BYOD Technical Requirements document. In addition, a second monitor is required.

•Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.
•Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.

What you'll do:
•Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
•Provide general information regarding health insurance coverage through the Marketplace.
•Assist individuals and families with completing health insurance applications.
•Build and verify tax households, household income, and eligibility information.
•Explain Marketplace eligibility determinations and enrollment options.
•Enroll consumers into qualified health plans.
•Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
•Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
•Track and document all customer interactions using applicable systems.
•Fulfill requests for materials through mail, email, or electronic download.
•Coordinate translation services for non-English-speaking callers as needed.
•Escalate complex issues to the appropriate support teams for resolution.
•Attend required meetings, trainings, and ongoing educational sessions.
•Maintain current knowledge of Marketplace programs, policies, and systems.
•Perform additional duties as assigned by management.

Requirements:
•High School Diploma, GED, or equivalent required.
•Associate degree or higher preferred.
•Minimum of 6 months of customer service experience.
•Strong telephone and data entry skills.
•Excellent written and verbal communication skills.
•Strong organizational and interpersonal skills.
•Ability to work efficiently in a fast-paced environment.
•Ability to manage multiple complex tasks simultaneously.
•Ability to work independently and as part of a team.
•Experience using computers, phone systems, and headsets preferred.
•Previous customer service or call center experience preferred.
•Bilingual Spanish/English is a plus.
•Must be able to maintain full attendance during training and nesting periods.
•Must be comfortable being on camera throughout all training sessions.
•Must have a reliable home office setup that meets equipment requirements.

This company offers growth and a great group of people to work with.