Bilingual Customer Care Representative

Job Profile: Customer Care Representative

Location: San Juan (Hybrid)

Benefits: Medical, Dental, Vision, PTO, holiday.

Responsible for successfully completing the required basic training

Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues

Must pass the appropriate pre-employment test battery

Primary duties may include but are not limited to: Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims

Analyze problems and provide information/solutions

Operates a PC/Image station to obtain and extract information, documents information, activities and changes in the database

Thoroughly documents inquiry outcomes for accurate tracking and analysis

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Research and analyze data to address operational challenges and customer service issues.

Provides external and internal customers with requested information

Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.