Customer Service Specialist (Supply Chain)

JOB DESCRIPTION

Position Overview A global manufacturer client of Insight Global that's in the flavor and fragrance industry is seeking two Customer Service Specialists to support its growing supply chain and operations team. This is a direct hire opportunity ideal for candidates who enjoy being at the center of order management, customer communication, and cross functional coordination. This role serves as a key liaison between customers, sales, supply chain, and operations ensuring orders are planned, scheduled, and delivered accurately and on time across both import and export workflows.

Key Responsibilities

• Manage end to end order processing and order management, from entry through delivery

• Serve as the primary point of contact for customer communication, order status updates, and issue resolution -

• Coordinate closely with sales, supply chain, operations, planning, scheduling, shipping, quality, and purchasing teams

• Handle both import and export orders, ensuring proper timelines, documentation, and coordination

• Work backward from customer delivery dates to ensure production, shipping, and logistics milestones are met

• Support operational planning and scheduling activities to maintain service levels and on time delivery

• Assist with shipping coordination and follow up, including changes, delays, or exceptions

• Maintain accurate order, shipment, and customer data using Microsoft Office tools, particularly Excel

• Contribute to continuous improvement efforts across customer service and supply chain operations

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in customer service, order management, or supply chain support

• Strong experience working cross functionally with sales and operations

• Intermediate proficiency in Microsoft Excel (tracking, reporting, data organization)

• Comfortable managing multiple orders, timelines, and priorities simultaneously

• Experience working with dates, lead times, and delivery schedules

• Strong communication skills with both internal teams and external customers

• Detail oriented, organized, and proactive problem solver

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience in the food & beverage, ingredients, flavor, fragrance, or manufacturing industry

• Exposure to import/export operations, international shipping, or global supply chains

• Background supporting planning, scheduling, shipping, quality, or purchasing functions

• Experience in a fast paced, operations driven environment