Referral Representative

Job Description:

• Handle all internal and external customer contact regarding Referral Testing.

• Receive, resolve and follow up with complex customer issues.

• Act as a liaison between internal and external customers and Referral vendors.

• Retrieve, sort and process specimens for shipment to referral laboratories.

• Ensure sample quality and accuracy.

• Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.

• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.

• Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.

• Report laboratory results using established protocols.

• Perform investigations and provide resolution to complex Referral Testing issues.

• Research test availability using established protocol for selecting a referral vendor.

• Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.

• Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification.

• Document thoroughly; elevate issues of concern to supervisor.

• Identify and escalate Reportable Quality incidents to supervisors.

• Maintain work area in a safe, functional and sanitary condition.

• Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.

• Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.

• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent - required

• Minimum one (1) to two (2) years clinical laboratory experience.

• Preferred Work Experience: Customer service and/or medical background preferred.

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.

• Ability to stand and work at the bench for long periods of time.

• Frequent walking and/or standing.

• Basic understanding of the operations of Client Services and Specimen Processing.

• Thorough understanding of Referral Testing.

• Basic medical terminology applicable to clinical laboratory.

• Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.

• Demonstrate strong independent problem-solving skills.

• Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients.

• Communication skills necessary to handle telephone inquiries from clients and vendors.

• Ability to deal with patient and client information in a confidential manner.

• Good data entry skills required.

• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems

• Shift/Time Zone: Tues-Sat; 4:00 AM - 12:30 PM

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities