MAC Specialist I

GreenState Credit Union\n
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\nMAC Specialist I\n
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\nUS-IA-North Liberty\n
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\nJob ID: 2026-4712\n
\n# of Openings: 1\n
\nCategory: Retail\n
\nGreenState Credit Union\n
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\nOverview\n
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\nServes as a key member of the Member Assistance Center by providing high quality service experiences to members through phone and digital interactions. This position will build relationships with members across various channels serviceable at a first-tier of support. The individual will process transactions in a professional, accurate and efficient manner.\n
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\nGREENSTATE CULTURE:\n
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\nAt GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.\n
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\nPay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package.\n
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\nResponsibilities\n
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\nPerforms essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:\n
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\nAdheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.\n
\nDemonstrates a positive member service (internal and external) focus at all times.\n
\nDemonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.\n
\nEnsures confidentiality of member information.\n
\nSupports a diverse and inclusive work environment.\n
\nPromotes and implements the values of the Member Assistance Center. The qualified candidate will be member focused, show excellence and accuracy in all work, demonstrate integrity, share one vision through teamwork, continually look for improvement, openly mentor others and respect others.\n
\nAssists members and potential members with telephone and digital service channels by:\n
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\nAnswering questions about GreenState products and services\n
\nPerforming transactions and resolving problems that are within their authority to resolve.\n
\nRefer problems that are beyond their authority to the appropriate group along with their recommendations.\n
\nEnsuring timely follow up in interactions requiring it for continuation of high-quality member service.\n
\nDemonstrates excellence, integrity, teamwork and respect for others, in all their work.\n
\nDisplays expertise in all GreenState Credit Union products and services and can effectively cross-sell other products.\n
\nResearch and resolves complex member service issues with limited supervision.\n
\nEducates members on the use of digital or self-service platforms and provides technical support while utilizing those platforms.\n
\nUses a computerized system for member verification, gathering relevant information to complete various transactions/requests while ensuring they are in accordance with the appropriate processes and procedures.\n
\nSupports the department through accurate and timely completion of processing related tasks, such as document processing or responding to internal requests.\n
\nDemonstrates a high degree of accuracy, attention to detail and multi-tasking ability.\n
\nPlays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events.\n
\nContributes positively to the strategic objectives and culture of the department.\n
\nEducates members on all Credit Union products and services.\n
\nMeets or exceeds established department and individual goals as identified by departmental leadership.\n
\nAll other duties as assigned.\n
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\nQualifications\n
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\nHigh school diploma or the equivalent (i.e. GED) and 0-2 years of experience, preferably in a communication center and/or financial institution.\n
\nReports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.\n
\nIndividual must be comfortable being on camera at all times. Individuals must be able to conduct company business via phone and digital platforms.\n
\nAbility to read and interpret documents such as procedure manuals.\n
\nAbility to prioritize and work efficiently in a fast pace environment.\n
\nProficiency with related computer applications, spreadsheets, word processing, and database applications.\n
\nMust be bondable.\n
\nHighly skilled in mult-tasking ability, accuracy and attention to detail.\n
\nThorough knowledge of deposit products and regulations.\n
\nAbility to develop and maintain effective working relationships with co-workers\n
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\nReporting Relationship\n
\nReports to the Member Assistance Center Service Supervisor.\n
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\nSupervisory Responsibilities\n
\nThis position is not responsible for the supervision of other employees.\n
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\nEqual Opportunity Employment Statement\n
\nGreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID\n
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\nPI285754314