Patient Service Representative (Onsite)

Patient Service Representative (Call Center/ONSITE)

Schedule: Monday - Friday | 8:00 AM - 5:00 PM
Employment Type: Contract-to-Hire

Position Overview

We're looking for a customer-focused Patient Service Representative (ONSITE) to join a busy healthcare call center supporting a multi-location specialty practice. In this role, you'll assist patients by scheduling appointments, answering questions, verifying insurance information, and providing an exceptional patient experience.

Responsibilities

• Answer high-volume inbound patient calls
• Schedule appointments for multiple providers and locations
• Triage patient calls and determine the appropriate next steps
• Verify patient demographics and insurance information
• Document patient interactions accurately
• Provide outstanding customer service while maintaining HIPAA compliance
• Collaborate with internal teams to support patient needs

Qualifications:

• Strong customer service and communication skills (healthcare preferred)
• Excellent problem-solving and active listening abilities
• Comfortable working in a fast-paced, high-volume environment
• Ability to multitask and navigate multiple computer systems
• Healthcare or call center experience is a plus, but not required

What We Offer

• Monday-Friday schedule with no weekends (8am-5pm CST)
• Paid training
• Supportive team environment
• Contract-to-hire opportunity with long-term growth potential

Pay Range: $17/hr-$19/hr + Full Time Benefits

Start Date: August 24th 2026

If you enjoy helping others and thrive in a fast-paced environment, we'd love to hear from you!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?