Bilingual Customer Service Representatives

Position: Customer Service Representative I

Location: Cerritos, CA

Duration: 3 Month contract to hire

Work Hours: 11:00 AM - 7:30 PM (schedule may vary based on business needs)

Company Overview

This client is a global supply chain and logistics organization that helps companies manage warehousing, distribution, inventory, and fulfillment operations. They support customers across a variety of industries by optimizing the movement of products from manufacturers to end users. The organization operates large-scale distribution facilities and relies on strong operational processes, technology, and customer service to keep business running efficiently. Employees work in a fast-paced environment focused on accuracy, responsiveness, and delivering a positive customer experience.

Day-to-Day

The ideal candidate is a customer-focused professional who enjoys helping others and thrives in a fast-paced environment. This individual will support a customer service team by handling inquiries, maintaining accurate records, and assisting with administrative tasks. The role serves as a key point of contact for customers and contributes to overall business success by providing timely, professional, and accurate service. Strong communication skills, attention to detail, and a positive attitude are essential for success.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Provide timely and professional customer support
• Perform accurate data entry and maintain customer records
• Utilize Microsoft Outlook and Excel for daily administrative tasks
• Research and resolve customer issues or escalate as needed
• Process and update information within internal systems
• Maintain a high level of professionalism when interacting with customers
• Support team operations and assist with additional administrative duties as assigned
• Adapt to changing priorities and business needs throughout the workday
• Ensure all interactions and documentation are completed accurately and efficiently

Desired Skill Set:

• Previous customer service experience in a fast-paced environment
• Strong verbal and written communication skills
• Experience using Microsoft Outlook and Excel
• Accurate data entry and administrative skills
• Reliable attendance and punctuality
• Professional demeanor with strong customer service instincts
• Ability to quickly learn new processes and systems

Compensation:
$17.00/hr to $19.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law