Call Center Representative

Job Title: UI Adjudicator (Benefits and Eligibility Specialist)

Location: Tucson AZ 85714 — 100% Onsite

Duration: Temp - 8 Weeks from projected start date

Pay Range: $17/hr $18.61/hr (W2)

Job Description

We are seeking a UI Adjudicator (Benefits and Eligibility Specialist) to join our team. The ideal candidate will have experience in public assistance eligibility determination, case management, customer communication, and compliance with program policies and a proven ability to conduct accurate interactive interviews, verify documentation, and determine program eligibility in a timely manner.

Responsibilities:

• Review applications for public assistance programs and determine eligibility through interactive interviewing and fact gathering.
• Verify application accuracy, completeness, and supporting documentation, performing follow-ups with applicants as needed.
• Explain rules and policies to claimants, representatives, employers, medical providers, and government agencies to solicit information for determinations.
• Advise applicants on suitable assistance programs and guide them through next steps to receive benefits.
• Address customer concerns, document case actions, and determine appropriate resolutions in accordance with policy.
• Travel to off-site meetings, trainings, or conferences as required.

Required Skills & Qualifications:

• Experience with eligibility determination, case documentation, and verification processes for public assistance programs.
• Strong interviewing, analytical, and problem-solving skills with attention to detail and accuracy.
• Clear written and verbal communication skills with the ability to explain policies and procedures.
• Ability to work onsite, complete required follow-ups, and manage time across multiple cases.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.