Mobile Operations Manager

Mobile Operations Manager

Our client is transforming the automotive locksmith industry through innovative mobile technology, robotics, and exceptional customer experiences. They are seeking a Mobile Operations Manager to lead a team of Mobile Operations Technicians while remaining hands-on in the field as the team's go-to expert for automotive key cutting and programming.

This is an excellent opportunity for a proven leader with experience cutting, duplicating, and programming automotive keys, fobs, and remotes who enjoys developing teams, driving sales, and delivering outstanding customer service.

What You'll Do

• Lead, coach, and develop a team of 3-4 Mobile Operations Technicians
• Train team members on automotive key programming, customer service, and sales best practices
• Drive sales performance and customer satisfaction across assigned locations
• Cut, duplicate, clone, and program automotive keys, fobs, and remotes
• Troubleshoot complex programming issues and support technicians in the field
• Build strong relationships with customers and retail partners
• Monitor team productivity, sales metrics, and service quality
• Oversee inventory, equipment maintenance, and daily field operations
• Ensure compliance with safety standards and company procedures

Required Qualifications

• Experience cutting, duplicating, and programming automotive keys, fobs, and remotes
• Previous leadership experience as a Manager, Supervisor, Team Lead, Assistant Manager, or similar role
• Strong customer service and sales skills
• Ability to coach, train, and develop employees
• Comfortable using tablets, mobile applications, POS systems, and inventory software
• Strong communication and organizational skills
• Valid driver's license with a clean driving record

Preferred Qualifications

• Automotive locksmith experience
• Mobile service or field operations experience
• Experience with transponder programming, key cloning, smart keys, or immobilizer systems
• Familiarity with Autel, Xhorse VVDI, AutoProPad, Smart Pro, OBDSTAR, or similar programming tools

Compensation & Benefits

• $65,000 base salary + uncapped commission
• Company vehicle and equipment provided
• Paid training and ongoing professional development
• Career advancement opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

If you're an experienced automotive key programming professional with leadership experience and a passion for customer service, we'd love to hear from you. Apply today!