CR Shared Services Associate

Description

• This role will involve phone calls to candidates should additional information be need to complete their background checks.

• Provide support to colleagues by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures.

• Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner.

• Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments.

• Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.

• Maintains colleague data in compliance with federal and state standards.

• Collaborates with and supports Tier 2 and other Centers of Excellence "COE's" on general CR programs, initiatives and projects as needed.

• Supports the organization's quality program(s).

• A professional business environment must be maintained that includes, but is not limited to, the elimination of background noise.

• The position will follow a Monday through Friday schedule with a 37.5-hour work week (7.5 hour work day).

Qualifications:

• High school diploma or GED required.

• Bachelor's degree from an accredited college or university preferred.

• Background check experience with preferred experience with Sterling and/or Workday. The role will primarily be performing background checks).

• High integrity, sound judgment, and discretion regarding the handling of confidential information

• Ability to grasp information quickly and probe effectively when required

• Self-driven with a sense of ownership of work product and accountability

• Excellent oral and written communication skills

• PC literate, including Microsoft Office products

• Strong organizational skills

• Excellent interpersonal skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

• Knowledge of CR concepts and terminology preferred

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities