Team Leader

Job Description:

Reports To: Deputy Care Operations Manager
Job Type: Full-time
Shift Pattern: 4 on 4 off, 10:30am to 23:00pm
Pay rate: £13.49 p/h for days; £14.49 p/h for nights and weekends

Annual Remuneration:Starting from £30,819.60

What Youll Be Doing

You will be responsible for leading and developing a team providing safe and
\n dignified transport services, including:

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• Ensuring high-quality patient care during transfers, ensuring safety, comfort,
\n
• and professionalism
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• Training and mentoring new and existing team members
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• Maintaining vehicle standards and ensuring compliance with health & safety regulations
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• Supervising and coaching the team to deliver exceptional care while maintaining a positive team culture
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• Collaborating with the Deputy Care Operations Manager and other business leaders to implement best practices and new initiatives
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• Managing rotas and optimising team productivity while balancing patient care and business goals
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• Supporting business development through building relationships with clients and stakeholders
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• Deputising for the Deputy Care Operations Manager in their absence, ensuring continuity of service
\n

Requirements

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• Full UK Manual Driving License (Required)
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• Enhanced DBS Certificate within the last 3 years (Preferred)
\n
• Experience in managing and developing teams in a healthcare or transport
\n
• environment
\n
• Strong communication skills, with the ability to stay calm under pressure and manage difficult situations
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• Passionate about patient care, demonstrating empathy and respect in all interactions
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• Minimum 12 months driving experience in a relevant setting preferred
\n
• Ability to act as a role model for quality patient care and company values
\n

What We Offer

Training & Development:

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• Full Induction including de-escalation techniques, physical intervention,
\n
• and First Aid
\n
• Additional Specialist Training and NVQ Diplomas
\n
• Career Progression opportunities and mentorship to develop your leadership skills
\n

Benefits:

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• Company
\n
• Pension & Cycle-to-Work Scheme
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• Refer-a-Friend Bonus
\n
• Health Care Cash Plan after a 6-month probationary period
\n
• Eligibility for Blue Light Card
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• Employee Assistance Programme from day one
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• Full Uniform & Enhanced PPE
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• Additional Annual Leave after 2 years of service
\n
• Wagestream financial wellbeing platform
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• Monthly Care Awards and driver recognition schemes
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• Suggestion Scheme with rewards for implemented ideas
\n

Please Note:

Due to the nature of our work, flexibility is essential. Shifts may vary
\n depending on patient needs, and overtime may occasionally be required.

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• Over runs are paid at an additional £8 p/h.
\n
• Enhanced Pay (£1.20 p/h) for work involving Place of Safety and Bed Watch activities
\n
• Additional shift enhancements of £1.75 p/h may apply for call-ins or extra shifts
\n

Work Location: In person

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