Building Manager

Job Title: Building ManagerWorking Hours: Monday to Friday 7:30AM - 5PM and Saturday 8AM - 12PMLocation: East LondonRole Overview We are seeking a professional, service-oriented Building Manager to be the first point of contact for our guests and visitors. The Building Manager will provide exceptional customer service, assist with inquiries and requests, and ensure a welcoming, efficient experience for everyone interacting with the property.Key Responsibilities

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• Greet guests and visitors in a polite, friendly, and professional manner.
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• Respond promptly to inquiries via front desk, phone, email, and in-person.
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• Provide information about the building's facilities, amenities, and local services.
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• Coordinate and manage guest requests such as reservations, transportation arrangements, deliveries, and package handling.
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• Maintain accurate records of guest interactions and requests.
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• Monitor public areas for cleanliness and safety; report or escalate maintenance or security issues as needed.
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• Assist with access control procedures, visitor registration, and issuance of temporary passes where applicable.
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• Collaborate with other departments (maintenance, security, management) to resolve guest issues and ensure smooth operations.
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• Uphold standards of confidentiality, professionalism, and customer service at all times.
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Required Qualifications & Skills

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• Strong customer service and interpersonal skills.
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• Excellent verbal and written communication.
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• Attention to detail and good organizational skills.
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• Ability to multi-task and remain calm under pressure.
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• Professional appearance and demeanor.
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• Reliability and punctuality.
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Desirable Attributes

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• Previous experience in a concierge, front desk, hospitality, or customer-facing role.
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• Problem-solving attitude and ability to anticipate guest needs.
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• Familiarity with common property management or visitor management systems.
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Working Conditions

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• This role involves regular interaction with residents and staff and may require standing for extended periods.
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• Shift patterns and hours will be discussed at interview.
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